Personally I don’t have patience for stuff like this and hope you find a solution, but several others here have been underwhelmed by the Rose software, and that their support for a unit at this price level is basically nonexistent is inexcusable IMO. If it was me I’d say the writing is on the wall and send it back and get this used Innuos Pulse for about the same price and be done with it. It likely sounds at least as good as the Rose and comes with their outstanding Sense app and customer support, and I believe this reputable dealer takes returns so very little risk to try. Life’s too short to deal with crap like this and be left twisting in the wind when so many other excellent options are available. Best of luck.
https://tmraudio.com/components/music-servers-streamers/innuos-pulse-music-streamer-1-0/