They lost me on the A6. Terrible customer service.
You are throwing your money away with Eversolo. The worst support in the biz. It's vital for a streamer company to be on point with FW and support. Literally throw away devices. Best to buy from a company like Innuos, Aurender, Aurailic... someone who's only effort is spent on streaming. You are buying not just hardware, you are buying into a platform and if that OEM platform sucks, your streaming experience will suck as well.
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I don’t have an opinion on Eversolo specifically but my sense is on par with others here about customer service and dedication to helping buyers of the company’s products. I think the reason Bluesound has had success is not that they have the best sounding streamers, it’s because they sell affordable streamers that sound good, have a good set of features, an easy user interface and OS and they have good customer service. I have a Node X with the Teddy Pardo power supply running into a PS Audio Directstream DAC. It’s great sound and an easy interface for music. |
It’s inexcusable to me that a company has no customer service, and streamers are something where you may well need it at some point. I have an iFi Zen Stream, and although it sounds good I have an issue I can’t resolve and their customer service is likewise abysmal. Never again. Do yourself a favor and go with Innuos or Aurender. |
Fine by me - I've got an A6 and am very happy with it; good value for money, and I'd look into their other products, too.. If I ever need support, I will email 'service@eversolo.com' or go to the form on their website at https://www.eversolo.com/Contact/afterservice.html |
I've had an A8 for probably a year. Very happy with it. Occasional software issues, but they seem to be corrected pretty quickly. Listen to it almost daily. I have not had to use their customer service. I was considering upgrading to a HiFi Rose and the salesmen at a reputable store told me to stay with what I have. Everyone want top quality equipment at rock bottom prices. That cost savings has to come out somewhere. |
For fun I tried a A6 ME using as a Roon end point. It sounds great and works well. Great value for the money, dual femto clocks, dual mono ESS chips, preamp, streamer, etc. I haven’t had one glitch yet. Compared to my pricier DACs it is not bad at all, it sounds great. For those who say service is bad, I’m curious, if you buy it from a reputable and/or local B&M dealer shouldn’t they help out with any problems? |
I own an A-6 Master Edition and an A-8 on two different systems... After owning streamers that cost 4X as much, as STREAMERS ONLY they are as good if not better sound, function, and definately better UI than the more expensive ones I tried. The DACs in both, imo, are not hifi, but feeding a McIntosh D150 or DA-2 they are sweet, not "just for the money." Like all this stuff, diminishing returns... Eversolo is evidently coming out with a dedicated streaming transport this fall, the T-8. I'll be buying one and if good, will replace both. But every DAC/Streamer combo I've tried, including big bucks, don't sound as good using their DACs as just using these as streamer only. |
Love my Eversolo A6 Master with TP power supply. I’ve had it for 1 1/2 years and never ever a single issue or hiccup. I do all of the updates and never miss a beat! LOVE the display screen, app, and I think it’s a really sharp, clean looking unit. I am running it to a DENAFRIPS Hermes DDC to a Pontus II 12th…using Qobuz. I see a lot of bad press here regarding Eversolo but I love it. Can’t speak to their customer service because I’ve never had to contact them. Very happy with my unit… |
They are a new company and learning. After the first products had been out awhile I recently tried the A-10 at the suggestion of local dealer - wow, an amazing product for the cost. Both my wife and I thought it was per dollar one of the best system improvements we have done. Yes - the bluesound Icon (especially using Marantz Ruby DAC) is good and they have the best app in my view, however the Eversolo is many steps beyond. |