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Tidal Error Message

I'm all digital and almost exclusively streaming Tidal HiFi service.  Recently I'm getting an error message that says "Playback has paused because you are playing on the Web".  At times I'm using other devices but other times there is no concurrent activity hitting my Wifi network.  This is an extremely frustrating situation as my music stops just when I'm beginning to enjoy.  I wrote in to Tidal and only received a standard message about a high volume of support requests.  I take that message to mean good luck you are on your own.  I have a pretty good speed over my network and the computer connected to my Amp is using a wired connection which is reliable so I don't believe the problem is with my hardware or my network.  Can anyone offer any help or advice?   
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11 responses Add your response
kren0006
1,859 posts
 
Right, if you only have a single Tidal interface going at once and you use other whole-house or multi-room technology to get the single stream to different areas, I can see that, sure.

But if I’m reading the last two posts correctly, it is true that still not possible with one non-family Tidal account to simultaneously be streaming Bruce Springsteen from the account in one area on one device and also stream Billy Joel (or pick any two artists) from the account to another area via another device, right?
oldschool1948's avatar
oldschool1948
501 posts
 
I stream Tidal to three zones simultaneously using my iPhone, iPad, a couple of laptops, and my desktop computer with no issues.  Zone 1 is Airplay, zone 2 is RAAT, and zone 3 is Chromecast Audio.  Like p05129, I do not have a family plan.  I'm using the same streamer.

If I could only sync the three like I once did when I used Logitech Media Server :-).
p05129
500 posts
 
I’m not going to go into much detail but I can stream multiple tidal songs to different locations in the house concurrently, and I don’t have a family plan. So it is possible.
jackd
1,068 posts
 
If you want to use it on multiple devices pay for the Family plan.
jerrybj
862 posts
 
No, you cannot use it on two devices simultaneously
Shut Tidal down on the first device before using the second device.

I can use two Macs and my phone.

pokey77
1,266 posts
 
I've been burning in a few items associated with my N10 streamer so I'm streaming 24/7. When I use my Tidal account on my work computer in another room, it usually stops playing before the first song finishes. Pretty upsetting. Seems I should be able to use Tidal on more than one device at a time, but I am not able to. I feel your frustration.
kren0006
1,859 posts
 
I've gotten a Tidal error saying being used on another device, even when I was sure I wasn't using it elsewhere.  But then it turned out I actually was (had been using Tidal on other system and just muted and put into standby without actually stopping the tracks from playing).  Make sure you don't just exit out of an app on another device, but actually stop the song from playing (or power down the device).

Not sure if that is the issue you have, but relating it since it could affect others reading this.
jackd
1,068 posts
 
If you were using the app on the smart phone and went straight to the desktop it may still thing the phone is primary so shut both down and then bring up the desktop alone. 
soix
9,456 posts
 
Get Qobuz. 
ppack's avatar
ppack OP
26 posts
 
Thanks.  Would it produce this error if the app is open on my smart phone but not being used while I'm using the desktop version?  I've never shared my account information with anyone.  I'll try to remember to close the app on devices not being used to see if that helps.
erik_squires
16,056 posts
 
I think it means you are using two devices at once.

Are you sure it's disabled and no one else has your account info??
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