Roon….can anyone point me to “human” tech support

Have you tried your local dealer?

Another thought is a Roon Facebook group. There is one for Innuos, and they helped me before Innuos tech support responded.

For the money they charge their support is abysmal. What issues are you having? Maybe some here could help? Audiogon should start a "support" forum and offer sales credits for answers that are deemed helpful.

My issue is that after I select my Roon Core the next page becomes a spooling logo until it ultimately times out hours later.  

• I have performed all the obvious rebooting of everything including going into the exact IP address and reloading as well as restarting.
• I have worked with my router company -- luxul and made sure all my settings were correct as well as my 26 port luxul switch.  I have gone through my Ruckus Zone Director and made sure my WAP's were working properly.
• My Roon is hard wired and I have switched ethernet ports and even plugged it into the back of my router.
• I have tried it on another network going straight into the Comcast modem out of the wall.
• I have Roon set up on my Mac Book Pro after Main Roon went down and it works flawlessly through my Mac Book set up plugged into my switchbox.  It sounds lousy and is a headache to operate.

I just can't get past the screen where it would normally boot up Roon and show me my tracks, albums, etc.

I'm STUCK so any guidance is appreciated.  I very much love ROON and have a lifetime membership; however, when they only provide one troubleshooting tip per day if you are lucky the process is woefully slow.

Isn't that species extinct? " Please press 1, please press 2 Please press 3 AAAAARGGGGGHHHHHH!

@woots I’m assuming you posted the issue on Roon forum, correct?

@woots 

Did you/do you have a backup of the internal drive? Can you directly access the internal storage of your nucleus via your ethernet? What were the circumstances leading up to when your nucleus became inoperable.

Thanks everyone!!  I did not post on forum. I will though. 
 

The last thing I recall doing was upgrading a USB cable to improve my sound by connecting Roon Nucleus+ to my dac directly along with a new Ethernet cable. 
 

yes, I can access my internal storage and have reset/rebooted numerous times. I allowed port forwarding and undid the static ip address. 
 

I replaced the hard drive but can’t Roon to ask me to format the new drive so I’m going to transfer everything from the old drive to the new ssd drive next.  

My internet was down for a week, and that meant so was Roon. To make matters worse, I couldn't connect to my Optical Rendu with Roon offline.

I had to hack my phone so I could tether it to my home network in order to listen to music.

I am done with Roon.

Terrible support, buggy as hell, and now it requires 24/7 internet connection. 

I suggest we all tell Roon to go to hell

Contact the dealer that you purchased the Nucleus+ from, they should be able to get dealer support involved. A friend was having a problem with his that he couldn't resolve via support on their forum, but once the dealer got involved an RA was issued and the customer promptly received a replacement Nucleus.

Contacted dealer and did some trouble shooting. In the end I sent back to Roon and they replaced the SSD.  It was failing.  Unfortunately, it was just out of warranty.  The repair and shipping both ways ended up costing me $199 total.  As bad as Roon support is I will say the repair center in NY that I sent my Nucleus+ to was outstanding.  I sent it in on a Tuesday, they received it Thursday, repaired it that day, tested it and sent it back Friday and I received it back Sunday and had it up and running later that day.  They use 2 day Fed Ex.  If only the repair department could get the support team to be that responsive I would have a better opinion of the Roon product as a whole.