Roon….can anyone point me to “human” tech support

My issue is that after I select my Roon Core the next page becomes a spooling logo until it ultimately times out hours later.  

• I have performed all the obvious rebooting of everything including going into the exact IP address and reloading as well as restarting.
• I have worked with my router company -- luxul and made sure all my settings were correct as well as my 26 port luxul switch.  I have gone through my Ruckus Zone Director and made sure my WAP's were working properly.
• My Roon is hard wired and I have switched ethernet ports and even plugged it into the back of my router.
• I have tried it on another network going straight into the Comcast modem out of the wall.
• I have Roon set up on my Mac Book Pro after Main Roon went down and it works flawlessly through my Mac Book set up plugged into my switchbox.  It sounds lousy and is a headache to operate.

I just can't get past the screen where it would normally boot up Roon and show me my tracks, albums, etc.

I'm STUCK so any guidance is appreciated.  I very much love ROON and have a lifetime membership; however, when they only provide one troubleshooting tip per day if you are lucky the process is woefully slow.

Thanks everyone!!  I did not post on forum. I will though. 
 

The last thing I recall doing was upgrading a USB cable to improve my sound by connecting Roon Nucleus+ to my dac directly along with a new Ethernet cable. 
 

yes, I can access my internal storage and have reset/rebooted numerous times. I allowed port forwarding and undid the static ip address. 
 

I replaced the hard drive but can’t Roon to ask me to format the new drive so I’m going to transfer everything from the old drive to the new ssd drive next.  

Contacted dealer and did some trouble shooting. In the end I sent back to Roon and they replaced the SSD.  It was failing.  Unfortunately, it was just out of warranty.  The repair and shipping both ways ended up costing me $199 total.  As bad as Roon support is I will say the repair center in NY that I sent my Nucleus+ to was outstanding.  I sent it in on a Tuesday, they received it Thursday, repaired it that day, tested it and sent it back Friday and I received it back Sunday and had it up and running later that day.  They use 2 day Fed Ex.  If only the repair department could get the support team to be that responsive I would have a better opinion of the Roon product as a whole.