Buyer Dispute

I paid by PayPal. Yes I am considering opening a dispute. Things might be a little different I if the D3 tweeters did not cost $960 each. 

How did you pay? You could open a dispute.

That would be my choice for a solution. Unfortunately, the seller refused my request, preferring the warranty solution. 

@kirbymydog you have been so patient…you have displayed good faith. I would ask for a full refund and move on.

When I received the speakers, neither tweeter was working, and there was no continuity through either voice coil. It is hard for me to understand how shipping could result in this failure mode. Regardless, I contacted B&W to ask if their ZZ28738 drivers are so delicate that shipping would cause a VC failure. Their response was predictable. They had not experienced this.

What ridiculous answers, biased in favor of Sellers.  The buyer is the injured party here.  Seller did not deliver a working product; it was defective. 
 

btw, Buyer’s supposed acceptance of a changed deal was without consideration; it is not an enforceable modification to the agreement.  Seller would have needed to obtain new tweeters anyway, to sell those speakers as anything other than damaged/not working.  

the burden of Supply-chain issues - delivery of a presumably promised working product - falls on Seller.  Seller has had the benefits of Buyer’s funds for 5 months; Buyer got nothing but grief, so far. 

the value and price for broken speakers is a substantially different proposition. A full or partial refund is due immediately.

Neither tweeter was working? It is highly unlikely that they were both working prior to shipment and both were rendered inoperable during shipping. In short, there is no guarantee that is the problem. The seller is responsible for delivering operable speakers, you accepted the offer of replacement tweeters but for whatever reason, the seller hasnt been able to fulfill his/her obligation. If the tweeters come in, you install them and they dont work, what next? New crossovers?

I would ask the seller for a full refund.

I would make sure a pair wasn't available first. Used, new, repaired. I would make sure there wasn't an XO problem. Both were wiped out behind shipping? NO!

Maybe one (I'd doubt it) oscillation from a power amp is a lot more likely.. AND I would be looking real close at the tweeter XO circuit.. NOW not when you get a tweeter. Don't blow up another set behind blown caps, too.

Best to stay out of trouble, instead of get out of trouble..

Regards

Agree with carlsbad and russ69. You need to stick with the deal you made unfortunately, as long as you have verified that the tweeters have indeed been ordered. It's a bad situation for you, but it's not the fault of the seller. I'm sure that he feels badly about it too.

If you have been provided the tweeter order information, all you can do is wait. 

You should go back to the seller and renegotiate.  The long-term tweeter unavailability falls into the "act of God" concept.  You've upheld your part of the deal and the seller hasn't.  It may not be his fault, but, so what!