Buyer Dispute


I would like to have some opinions of a remedy for this issue:

I purchased a pair of B&W 804D3 loudspeakers through Audiogon in August 2021. They were shipped in original containers by freight. The boxes arrived damaged with some holes in the boxes, but no damage to the speakers accept for one very small spot, which could be repaired with a drop of stain. However, neither tweeter was functioning. A multimeter revealed an open circuit across both voice coils. The seller said that they worked before shipping but offered to send me replacement tweeters under the previous owner' warranty which I agreed to. However, and here is the rub; Because of supply chain issues, Bowers and Wilkins did not, and still does not have the tweeters in stock. I have been waiting 6 months for the seller to provide the replacements from B&W, but they continue to be out of stock. In short, I paid nearly $7,000 in August 2021 for speakers that I still cannot listen to.

Any opinion on a path to resolution?

 

kirbymydog

Showing 15 responses by roxy54

Agree with carlsbad and russ69. You need to stick with the deal you made unfortunately, as long as you have verified that the tweeters have indeed been ordered. It's a bad situation for you, but it's not the fault of the seller. I'm sure that he feels badly about it too.

This is starting to sound bad for the OP. I hope that he gets some remedy.

I’ll bet that he will decline, and that may not be the best remedy for you anyway if the tweeter failure was caused by an event that also damaged the crossover. At this time you have no way of knowing that. If he pays you the $2000.00, that would be considered a closed settlement. What would you do if you later determined that there was other expensive damage to the crossover?

Kirby, are you prepared to install these tweeters yourself, or will that be an additional cost to you?

The OP says the issue is settled, so why all the unneeded opinions and bluster? Let it go, and if he has further problems I'm sure that he'll let us know.

I'm glad to hear that you dealt with your problem. The OP has dealt with his, so let it be until further notice. And I'm not your "dude".