2. misc-audio
  3. 174534-102527

Buyer Dispute

I would like to have some opinions of a remedy for this issue:

I purchased a pair of B&W 804D3 loudspeakers through Audiogon in August 2021. They were shipped in original containers by freight. The boxes arrived damaged with some holes in the boxes, but no damage to the speakers accept for one very small spot, which could be repaired with a drop of stain. However, neither tweeter was functioning. A multimeter revealed an open circuit across both voice coils. The seller said that they worked before shipping but offered to send me replacement tweeters under the previous owner' warranty which I agreed to. However, and here is the rub; Because of supply chain issues, Bowers and Wilkins did not, and still does not have the tweeters in stock. I have been waiting 6 months for the seller to provide the replacements from B&W, but they continue to be out of stock. In short, I paid nearly $7,000 in August 2021 for speakers that I still cannot listen to.

Any opinion on a path to resolution?

 

kirbymydog

Showing 3 responses by russ69

russ69's avatar
russ69
3,360 posts
 

If you have been provided the tweeter order information, all you can do is wait. 

russ69's avatar
russ69
3,360 posts
 

Demo speakers with blown tweeters. Nothing weird about that. The seller probably wasn't aware they were blown. On the other hand I had to return a pair of demo speakers once because of a blown tweeter. The dealer said; We thought so, did you mark which one was bad? 

russ69's avatar
russ69
3,360 posts
 

what if the drivers continue to be unavailable for 12 months, or 18 months or even more. What then?

That's a good point. If you weren't aware of the long lead time when you accepted the last deal, I think it's a new ballgame and you could/should ask for a refund.

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