Buyer Dispute


I would like to have some opinions of a remedy for this issue:

I purchased a pair of B&W 804D3 loudspeakers through Audiogon in August 2021. They were shipped in original containers by freight. The boxes arrived damaged with some holes in the boxes, but no damage to the speakers accept for one very small spot, which could be repaired with a drop of stain. However, neither tweeter was functioning. A multimeter revealed an open circuit across both voice coils. The seller said that they worked before shipping but offered to send me replacement tweeters under the previous owner' warranty which I agreed to. However, and here is the rub; Because of supply chain issues, Bowers and Wilkins did not, and still does not have the tweeters in stock. I have been waiting 6 months for the seller to provide the replacements from B&W, but they continue to be out of stock. In short, I paid nearly $7,000 in August 2021 for speakers that I still cannot listen to.

Any opinion on a path to resolution?

 

kirbymydog

Showing 3 responses by oldhvymec

I would make sure a pair wasn't available first. Used, new, repaired. I would make sure there wasn't an XO problem. Both were wiped out behind shipping? NO!

Maybe one (I'd doubt it) oscillation from a power amp is a lot more likely.. AND I would be looking real close at the tweeter XO circuit.. NOW not when you get a tweeter. Don't blow up another set behind blown caps, too.

Best to stay out of trouble, instead of get out of trouble..

Regards

OP contact the manufacture and see if they are available, FIRST. Ask what is the wait time and is there an alternative. Don't wait. I would also ask the manufacture's tech department what they think. Don't bellyache to the tech, just ask what would cause TWO tweeters to blow? 

1. oscillating amp

2. WAY to high of volume.

Result:

Blown tweeters and possible crossover.. ASK THE TECH!!! You'll see..

It's not a broken wire for god sakes X 2!!!! Fix your speakers or dump them broken, but don't wait..

There is only so much time to file a dispute.

Second, there is no warrantee if they been sold 2 times. There is a friggin' reason they were sold TWICE, RIGHT? He's trying to get you to do something illegal. That is what is really happening. Make him aware, he gets to pull that one off and can sell you the tweeters if he gets them before you do.

Understand YOU dictate the terms not the seller. Refund the money for the tweeters UNTILL they show up and 300.00 for installation. That is a good compromise until they actually come in. 6 months my A$$

I'm not gonna say "Sucker" just yet.. But we're getting close.

If it's in the states, I'd fly there, no kidding, if he's still there.. :-)

Come on dog, time to feed the chickens!

Regards

Dang ghasley you and I are like minded. There is a time and a place for all things including a plane ride.. 6 months, no speakers, 7K.. I’d be gittin’ ticked.. BUT be cool and FERM for now..

Tell the seller it's OK if he puts another pair on hold to take care of you first. Rip them off a new pair.. Like that's never happened.. GIVE ME MY SPEAKERS!

BTW my face is RED and I ain't drunk.... YET!!! Add a little gunpowder to my drink please..

Regards