Buyer Dispute

I'm glad to hear that you dealt with your problem. The OP has dealt with his, so let it be until further notice. And I'm not your "dude".

Just want to humbly point out, that until the new tweeters reach kirbymydog in good working order, it's not over. The allegedly fragile tweeters were shipped to Georgia, should now be on their way to New Mexico, then must be shipped to the buyer. They will follow the same approximate route that the speakers followed, where damage was claimed by the seller. That's a lot of transit time and handling.

That's why I said "until further notice".

The new tweeters arrived yesterday, and I will be evaluating the loudspeakers over the next few days. The seller informed me that there is no need to send the original tweeters back. This gave me the opportunity to perform a limited amount of forensics on the tweeters, so I removed the dome/voice coil assembly (three screws) and inspected the voice coil. It appears that the transitional connection between the lead wire, and the VC winding wire had broken loose from voice coil proper. This was causing the discontinuity through the VC. It is very probable then, that the tweeter failures were due to physical shock as the seller was insisting. This means that the tweeters were very likely working prior to shipment which sheds a different light on many of the posts in this discussion.

Because of this information, I will have both loudspeakers checked over for any further shipping damage, now that they appear to be fully functional.

So, this appears to be resolved, however, I still had to wait 6 months before using these loudspeakers. Next time, I will immediately insist on returning the item for a full refund, rather than accept damaged or otherwise non-working goods

Glad to hear that it finally worked out for you Kirby.

The idea that shipping caused those tweeters failure is slim to none. I doubt B&W would design a tweeter subject to this sort of failure from shipping, they'd have s whole lot of damaged tweeters to replace if this the case. And the chances of both tweeters suffering same failure.....

Anyway, hope new tweeters work out for you, you deserve a medal  for patience.

@kirbymydog Hi, I have been following your thread with interest.  Are there any updates you can share?  

Thanks

    I wouldn't have believed it myself, but a customer sent back a non-working unit that was working when it left. In my case, even though the product was decently packed, there was a jarring so hard in shipping that it snapped both power leads off the circuit board mounted transformer! The transformer itself was loose from the jarring, and four of the power caps were leaning all the same direction.

   The voice coil wire to a speaker, especially a tweeter, are far more light weight. In fact, hair fine. The speakers would have to be slammed to the ground face first, but yes, it can be done. 

    I was unwilling to accept this being a possibility until I saw what happened to my much smaller, lighter unit. 

No doubt, things happen. My buddy received a very expensive Pillium amp from Greece, and, 2 big capacitors were bent and loose. These are big Coke Can size capacitors. 

 Pillium, without hesitation, had him return the amp and they did the repair. No questions asked. The cost to ship a 100+ pound item back and forth, twice, cost some serious money.

The buyer is not responsible for any of these costs. Buyer paid for working item and that's what they should get. Although the seller is not at "fault" they are the ones who must address the issues with the shipper. 

 In this case, Pillium did the right thing.

IMHO the OP was cheated, mistreated, used and abused, dazed and confused by seller of the B&W speakers. 

I find myself in a similar situation with a pair of 805-D3’s this week. My seller has ghosted me so far. Did you ever find a workable solution?

Thanks!

@rpwcpw 

If you read the thread he makes that answer clear.