Buyer Dispute
I would like to have some opinions of a remedy for this issue:
I purchased a pair of B&W 804D3 loudspeakers through Audiogon in August 2021. They were shipped in original containers by freight. The boxes arrived damaged with some holes in the boxes, but no damage to the speakers accept for one very small spot, which could be repaired with a drop of stain. However, neither tweeter was functioning. A multimeter revealed an open circuit across both voice coils. The seller said that they worked before shipping but offered to send me replacement tweeters under the previous owner' warranty which I agreed to. However, and here is the rub; Because of supply chain issues, Bowers and Wilkins did not, and still does not have the tweeters in stock. I have been waiting 6 months for the seller to provide the replacements from B&W, but they continue to be out of stock. In short, I paid nearly $7,000 in August 2021 for speakers that I still cannot listen to.
Any opinion on a path to resolution?
Misrepresentation by seller. Did he state tweeters inoperable, no, you have legal grounds for full immediate refund.
Don't let anyone tell you those tweeters suffered open circuit due to rough handling! They were shipped with damage already incurred. Per oldhvymech may be other issues with crossovers, I'd not accept this state of affairs. |
@kirbymydog Wow, you're one of the most patient and understanding buyers I think I've ever seen. You're sold non-working speakers misrepresented as working when shipped. You accept offer of replacement tweeters which have not arrived for over 6 months, and don't appear to be arriving any time soon. Your assuming no issues with crossovers in having caused original tweeters failure, which I might agree with since both tweeters are defective. This points even more to seller lying to you.
I'd have been done with this sale right from the get go, inoperable tweeters would have been the end for me. Looks like you've fallen in love with these particular pair of speakers. Become a realist, you've been had by dishonest seller and a speaker company that keeps no spares on hand. I'd be long gone out of this deal! |
The idea that shipping caused those tweeters failure is slim to none. I doubt B&W would design a tweeter subject to this sort of failure from shipping, they'd have s whole lot of damaged tweeters to replace if this the case. And the chances of both tweeters suffering same failure.....
Anyway, hope new tweeters work out for you, you deserve a medal for patience. |
