Buyer Dispute


I would like to have some opinions of a remedy for this issue:

I purchased a pair of B&W 804D3 loudspeakers through Audiogon in August 2021. They were shipped in original containers by freight. The boxes arrived damaged with some holes in the boxes, but no damage to the speakers accept for one very small spot, which could be repaired with a drop of stain. However, neither tweeter was functioning. A multimeter revealed an open circuit across both voice coils. The seller said that they worked before shipping but offered to send me replacement tweeters under the previous owner' warranty which I agreed to. However, and here is the rub; Because of supply chain issues, Bowers and Wilkins did not, and still does not have the tweeters in stock. I have been waiting 6 months for the seller to provide the replacements from B&W, but they continue to be out of stock. In short, I paid nearly $7,000 in August 2021 for speakers that I still cannot listen to.

Any opinion on a path to resolution?

 

kirbymydog

Showing 3 responses by dmcvt

I would like to see some response from the seller, who by now is certainly aware of this conversation. Will the seller verify that he personally heard the speakers fully operational before they were shipped? Was the seller the first (only) owner and only user?  It does appear that the warranty solution was offered quickly, so were the supply issues for replacement tweeters a known problem well before the transaction?

This conversation has some legs! There's a few dots to connect here, most have been put forth across three pages. It's not too difficult to locate the seller by his listing and to confirm what has been stated, that he was working for the only top audio outfit in his listed area authorized for B&W. Go to their website and there is his picture. Everything seems to be appropriate and reasonable until one reads the sale listing... it's awkward and misleading to me, given now known employee status. Fine, he's oblique in his role, not the original owner, his choice to portray. Let's presume the tweeters were damaged in shipping, benefit of the doubt. It can happen but lets also be real, how do all speakers travel through the supply chain, whats the actual failure rate due to shipping damage? Fragile speakers costing thousands of dollars are packed carelessly? Since the seller, being in the business would surely know of the fragility and difficulty of replacement, why wasn't better care taken? Accident waiting or already happened?? Kirbymydog has been very patient and trusting, considerate, it was his decision to accept the warranty offer, believing that it was valid. Let's hope that the seller eventually comes through as promised, AND makes some kind of restitution for all of the delays imposed, frustrations from repeated extensions to delivery, wasted time. The seller surely now knows he failed to deliver in a timely fashion, became uncooperative and its out now in the courts of public opinion here. He has had an invitation to speak to this, where is he? Not a good way to do business, poor customer service. Would any of us choose to be treated this way?

Just want to humbly point out, that until the new tweeters reach kirbymydog in good working order, it's not over. The allegedly fragile tweeters were shipped to Georgia, should now be on their way to New Mexico, then must be shipped to the buyer. They will follow the same approximate route that the speakers followed, where damage was claimed by the seller. That's a lot of transit time and handling.