Please confirm your Aurender components, including, the Conductor app have been updated.
My A10 started doing exactly that on my IPAD. I reinstalled the app several times yesterday and am still having the problem. I will delete and reinstall it tomorrow and see if the problem is remedied. If not, I will create a support ticket. Sounds like it should be fixed. I'll try tomorrow. Conductor lite has continued to work on my iphone. |
I know this is an Aurender thread, but I had the same issue begin with my Auralic Lightning DS two days ago and logged it. It was only for Qobuz albums however, Tidal was working fine. Today I can access them fine except for one, which happened to be the album I found this issue out from which is very odd, it’s ‘Superdream: Analog Sessions’ by Big Wild. |
@jl1ny I really take exception to the title of this thread. It is an Apple problem and another reason why I don't use Crapple. So address threads honestly and better still get an cheap Android tablet to use exclusively with your Aurender. Just remember Apple is not trusted in the real world for critical computing. Don't be a clown. |
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@jl1ny Yeah it's like saying my car failed because it ran out of gas..lol The Aurender Apple App stopped working because Crapple updated iOS. Woke can't see reality. |
I noticed the problem today, sent Aurender Support an email, received a response in less than two hours with a link to install a beta version of the updated app that will be available to all in another couple of days or so, installed it, and now it is working perfectly again. The whole process took about ten minutes or less. I'd say in this instance that customer service was first rate.
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It is always enjoyable when people that hate Apple, get so offended when other people choose to use their products. It’s cool, you don’t like Apple, but I happen to much prefer the user interface than android. I don’t see people bashing android to those that love it, it’s a very odd interaction with Apple haters. For what it’s worth, the Auralic update is out and in the description it says, ‘fix the Qobuz crash issue due to server content change’, so perhaps the issue was Qobuz not notifying the software developers of some changes rather than Apple being the devil… |
My takeaway: Aurender was responsive and fixed the issue. Quickly, too. It's only been a few days. Can't really ask for much more than that. Apple makes brilliant devices, which I don't use. PC and Android everything. But I'm okay with other kids having nice things, too. Your Einstein quote is a paraphrase of a comment attributed to Jean Cocteau. "I didn't really say everything I said. " Yogi Berra He later added: "I might have said 'em, but you never know." Gotta love Yogi! Let's have fun!
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That wasn’t my experience. It’s a pet peeve of mine to get suggestions from a tech that reveal he never read the original trouble report, or what had already been tried to remedy the problem. Ari seems to be the only Aurender tech in the US, and that’s why I gave up on Aurender. Life is too short for that kind of nonsense. |
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Cleeds
Glad that you are enjoying the Bryston BDP3. My experience with it was terrible. And talk about a shortage of techs-Bryston had one guy responsible for troubleshooting their digital products and for writing the code to the dreaded Manic Moose. When he was on vacay, it was SOL. I have no experience with Aurender |
That's interesting. I've only had one issue with the Bryston in the 18 months I've owned it, and it was resolved remotely within hours. My Aurender (brand new purchased from an authorized dealer) couldn't last a week without issues. Aurender has one tech guy in the US ("Ari") and it sometimes took days for him to respond to an email trouble report. And then, as I noted, his responses sometimes indicated hat he hadn't read the trouble report. As for the Bryston Manic Moose interface, I use it mostly for Qobuz. Usually I use Rigelian. It's interesting how different users have different experiences. @mahler123 what are you using to stream now? |
This stands in sharp contrast to the complete lack of support offered by Roon. I spent weeks dealing with setup issues with my Roon Rock server that probably could have been solved by a technician from Roon in a 10 minute phone call. Absolutely arrogant company. Quit Roon and the NUC and went with Aurender. |