Well, how about an update. I sent my RCM to the Cable Company. they will take care of sending it to Germany if it cannot be repaired here. In the meantime they are sending me a loaner unit. They seem to be very interested in keeping me happy.
AudioDesk Systeme Record Cleaner
I have had one for about six months, great cleaner and am happy with it but recently the cleaning rollers do not retract for drying. I have contacted the importer and they said they will look into it. More recently sent an e-mail to Germany but have not heard back yet. Any users here have a similar issue? Any ideas of fixing? Thanks.
20 responses Add your response
I am an Audio Desk owner. Here is my story: Well, that's High End :-) |
Do have mine from the very beginning, one of the first units ever made. I had the problems mentioned here, too. They were fixed and I had no problems again. Since then no need to change any parts. The AD grew under the hands of the first users :-) I use the AD parallel to my Source Odysee. i had the Clearaudio, wasn't really convinced and sold it. In Germany the company is fast in servicing. I don't know how it works in other countries. As there seems to be a good margin for the distributors I think you have good reasons for establishing a fully working servicing contract. |
Well, since I opened this can of worms I thought I would give an update. The place I bought if from new said that they would send a replacement as soon as they can. the manufacturer asked me to send it in and he would address it as soon as he see's it. The problem being I am in Minnesota and he wants me to ship it to Germany. I still think it is a wonderful product and is well made, but even if they have solved the reliability issue and my difficulties are the rarity, these things will need maintenance every once in awhile. Rollers will wear, fan motors might need replacing, etc. the fact that they have NO provisions for repair, warranty or otherwise, in the US has been my biggest surprise and the only thing in the whole purchase that is upsetting. Those of you with the AD cleaner, I recommend you join with me and advocate to the maker that they set up some service relationship with someone in the US, I plan on using this for a lot of years. |
I was very interested in AD for a few years but reported problems kept me away. After I heard that much of the reliability problem has been solved plus local dealer was changed I was reconsidering it again.However, over the past 1 year, I knew of at least 2 of 4 units that my friends bought that still needed to be sent back to Germany for repair within 3 months after purchasing and local dealer only gave 1 year warranty (I assume that meant he will only cover the cost of shipping back and forward for 1 year) so I hesitated again. I like the result of its cleaning but I would really hate to be an owner of a unit that would need to take a trip here and there! Klaudio definitely looks more promising, less moving parts etc but have not heard much about other people's experience yet. |
Are you serious the K1 is the ugliest thing I ever seen. The audio Desk never was a reliable unit. And that is a difference in comparison with nice optics. I can understand Rockitman, I would do the same (but I never bought the AD based on what I wrote about it). But it is common among Enthusiasts that they listen with their eyes... |
I just surpassed a year this month. 1 more to go. If it fails then, I'll get it fixed, sell it and buy the Kl Audio ultrasonic unit. http://klaudio.com/ |
Thanks, I did contact the CableCo, that is where I purchased it and have been waiting to hear back from them for a while now, Will continue to leave messages/e-mails. I did e-mail Germany this past week and have not heard back yet. I am confident it will be fixed, I just have gotten so used to using it I feel a little lost without it. |
i have been in contact with the manufacturer in germany. reiner has been prompt in replying and very accommodating. mine, upon initial power up, did not grab and spin the record. i sent it back directly to germany and he sent me a new unit. i received it before i actually shipped my old unit back. reiner sent me all kinds of fluid and replacement rollers to offset the hipping costs. my canadian dealer was less than accommodating, so i dealt directly. |