No issues with mine but contact the U.S. distributor Robert Stein of the Cable Co.He will take care of it.
AudioDesk Systeme Record Cleaner
I have had one for about six months, great cleaner and am happy with it but recently the cleaning rollers do not retract for drying. I have contacted the importer and they said they will look into it. More recently sent an e-mail to Germany but have not heard back yet. Any users here have a similar issue? Any ideas of fixing? Thanks.