AudioDesk Systeme Record Cleaner

Thanks, I did contact the CableCo, that is where I purchased it and have been waiting to hear back from them for a while now, Will continue to leave messages/e-mails. I did e-mail Germany this past week and have not heard back yet. I am confident it will be fixed, I just have gotten so used to using it I feel a little lost without it.

Both the CableCo and the manufacturer have gotten back to me and I have every confidence that they are backing this item 100%. Offered a replace or repair. Great companies and great cleaner. Czarivery, with 10,000 records that is about 40 cents a record to clean.

Well, since I opened this can of worms I thought I would give an update. The place I bought if from new said that they would send a replacement as soon as they can. the manufacturer asked me to send it in and he would address it as soon as he see's it. The problem being I am in Minnesota and he wants me to ship it to Germany. I still think it is a wonderful product and is well made, but even if they have solved the reliability issue and my difficulties are the rarity, these things will need maintenance every once in awhile. Rollers will wear, fan motors might need replacing, etc. the fact that they have NO provisions for repair, warranty or otherwise, in the US has been my biggest surprise and the only thing in the whole purchase that is upsetting. Those of you with the AD cleaner, I recommend you join with me and advocate to the maker that they set up some service relationship with someone in the US, I plan on using this for a lot of years.

Well, how about an update. I sent my RCM to the Cable Company. they will take care of sending it to Germany if it cannot be repaired here. In the meantime they are sending me a loaner unit. They seem to be very interested in keeping me happy.