If these were NIB then it's totally unacceptable. Did dealer deliver and setup?
805D4 Cosmetic Issues
Normal parts
https://www.youtube.com/watch?v=bHgc9uB1SQ4
https://www.youtube.com/watch?v=WH7gpYeX6g8
I have the following issues with my recently purchased 805d4.
The woofer housing appears to be scratched or has a poor finish.
I have requested an exchange.
The local dealer and the importer are giving me negative answers.
What is your opinion on this?
Thanks
@rsf507 If you mean new, yes |
@jazz4jaz NIB = New in box. |
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@tomcarr That's right. |
@rsf507 Thank you |
@yogiboy Yes, customer service is disappointing |
@cleeds I didn't know that. |
@dweller The packaging and cereal numbers look normal. |
How did you pay for these ? PayPal ,or credit card , first ship them back , ask for a replacement if they Donot , file a complaint . B& W on there lower line now all madein China, NG , this line is around $9k retail is that correct ? Any company. With any integrity have A QC dept , this should have never went into a box Everyhis is a disgrace you can tell them to you will file a complaint with the FTC Federal Trade Commision. Who did you buy these from , were they bought new from a store ? there is a lot of information left out . Email me or tell everyone on line ,no credible store would allow this this sounds like a scam. |
I have known the B&W brand for years , the inspect and pack each speaker in their top range which your speakers are ,anyone with half a brain 🧠 brain would inspect the polished head and see this defect , this should have been rejected at the plant and repainted. No driver ever should have went in there , this is a disgrace . I would send these literally 3-4 emails to B&W U.K ,as well as the distributor how long has this been ? You needto act on these NOW. how did you pay for these and how long ago ? Never put anything on layaway ,why you loose the 90. Day claims with credit card companies . We cant help you if you don’t explain these could be fakes also , I have never seen this condition ever in any stores or homes . |
@cfarrow @uncledemp @audioman58 I received a new communication today. |
Time is of the essence , how did you pay ? PayPal or stripe is preferred if not your credit card , and if in North America Never buy out ofthe country unless direct , even that you are not protected by U.S laws. They need to send you tracking you can confirm , and a return FedEx shipping label . you should not have to absorb any loss. You must have got a Big discount go to B&W website they will tell you how much they weigh shipped . I would also send B&W Now 2-3 emails with serial numbers and pictures and call them direct . On something over $5k I would be calling within 24 hours don’t become a victim call the U.k now they are 5 hours ahead ,I lived them and owned a Audio store there for years . Trust me Don’t wait be proactive !! |
Always document everything. When I received my KEF Reference 5’s, I took pictures of the boxes on the skid, the boxes by themselves and the speakers out of the box. A tweeter went out and I had to ship the whole speaker back for the repair and when it came back, there was a foot long crack in the finish. I took pictures and sent KEF before and after pictures and after a lot of back and forth, KEF is supposedly are making me a new set of speakers. Haven’t received them yet, but I have no reason to doubt, yet. All the best. |