Warning for Revel lovers

I am very suspicious of any company within the Harmon group. I would be concerned about the situation that has occurred with Revel would happen, and here it has. I like to stay with companies that are independent and do not serve at the pleasure of their corporate master as opposed to their customers. 

Another issue with Revel. I wanted to replace an upper mid driver a few years back; they were not available as NOS. Planned obsolescence? I had to cannibalize an ultima center channel. The main reason for replacing the Salons is the tweeters, which are a bit impolite on classical stuff. The beryllium units on the 2’s are much better, I am told.  I asked about the reports of being discontinued when I ordered the 2’s. Was told they were not being discontinued or replaced in the near future. Now I’m not sure what the real story is.

@bratscheboy Did you know that the Salon’s were being discontinued when you ordered them? If so, I find it a bit strange that Revel would be still building new stock on a discontinued line.

Those PS Audio speakers look interesting.

BTW - I had Revel 1 long ago. The best bass I ever had in my home, but those damn tweeters kept blowing up on me.

Thanks for the feedback. This is what is extraordinary about our hobby. I am definitely a glutton for punishment when it comes to purchasing items that are very hard to explain to most people, but I have reasons for picking the FR30’s. Paul, at PS Audio has a history of working with Arnie Nudell of Infinity IRS fame (I’ve owned a pair of RS 2.5’s), and after leaving a previous iteration of PS Audio, started Genesis, which has made some outstanding speakers. I still have one of their powered subwoofers. Nudell was involved in designing the FR30’s until his death in 2017. At any rate, the FR30’s can be returned with free shipping if they are not what I want. I used to have an HCA 2, and currently stream thru a PS Audio DSD Dac w/bridge; I like their products, as well as their excellent customer service. By the way, in one of the few emails Revel sent me, they insisted the Salon 2’s are still being manufactured. Would have been really stoked to have gotten some. 

So sorry to hear of your bad experience, but I am very much interested in hearing all about your experience’s with the FR-30’s!

All the best.

JD

Never enjoyed Revel, but sorry to hear about your experience. I think that most manufacturers can do with better communications. I will say the brand that I find extremely good at communicating is Classe. Regular updates on orders, and great feedback loop.

I am personally waiting on my next Audiovectors that I ordered first week of February. I hope I don’t have your issues!

Hope you get them. Salon 2 are end game speakers. Probably to  cheap.

So you are finally getting a refund on a speaker system that was discontinued 2 years ago from Revel which has been sketchy at best, and now you're going to buy an euber expensive highend speaker system from a company that hasn't made highend speakers in the past.

Sounds like you're a glutton for punishment. 

@artemus_5 If your Samsung has the ice maker in the refrigerator section, I may have a solution for you.  We have a french door Samsung refrigerator with the ice maker in the upper left side.  It would stop working every so often.  Upon investigation, the problem is not that it was "freezing up", but rather, the ice was melting in the back of the ice container and forming a blob of ice, which then blocked the dispenser mechanism from working.  Each time, I had to use a hair dryer to melt the blob of ice that was blocking things up. 

At that time, the refrigerator section temperature setting was 36 degrees.  At that temperature setting, there apparently was enough air getting into the ice maker section to raise the temperature in there to just above freezing.  After realizing this, I set the refrigerator section to 35 degrees and, wow, problem solved.  The ice maker has worked perfectly since then and it's now been maybe a year since then.

So, I suggest setting the refrigerator to 35 or maybe 34 degrees and see what happens.

I tried to get a replacement grill for one of my Revel m106 under warranty.   It was a pretty bad experience and it was just a grill.   They actually told me they  had to wait until new stock arrived so they could take one off of a new speaker ...... it literally took 5 months.   Red flag that they stock no spares for the Performa speakers.  They were good speakers but that scared me about future service so I sold them 

This is a strange story. I've often looked at the Salon 2 on the USA tube site and wondered how they were still selling these as they were discontinued over 2 years ago. I assumed they had some in back stock or something.  I see they have a floor demo which I can understand. Weird.

Cross that speaker off my bucket list.

ozzy

This is a sad story. Lack of communication is a real loyalty killer as can be seen from another recent thread concerning Mytek. The simple act of keeping customers in the loop is worth the time that it takes in keeping the customer happy.

Sorry for your experience. As has been said, Covid has revealed a LOT of flaws in our business practices and supply chain

Be glad you didn’t buy a Samsuck refrigerator. 1 1/2 yrs after buying it, the ice maker stopped working. I called them but it was out of warranty of course.. No help. I later discovered that this is common place among Samsuck ice makers. They freeze over and stop working until defrosted. But the problem gets progressively worse. I was defrosting it every 2 weeks til I got tired of it and bought some Ice trays and bucket which are in the freezer now. There is a class action suit against them now. One facebook group has dedicated to get them to recall these ice makers. But they have every excuse imaginable to play games rather than fix the problem They are on at least their 4th "fix" But none of them work because it is a known design flaw. In my case they ltook it apart and put it back together & said I had damaged the unit. The unit didn’t work after they left. Then they avoided my phone calls and never called back when I asked how to make it work again. I will NEVER own another Samsuck item.

BTW, they are still using the same ice maker but have relabeled it and said the problem is fixed. I’ve talked several customers out of this item when I see them in Lowes, etc.

Another reason to buy used. Covid really screwed up a lot of things and I think revel sources all their cabinets from china. Maybe the boat sank? 
 

I can appreciate your disappointment with the ordeal. It sucks