Timbernation Platform Problems


I recently bought a 19" x 19" x 2" maple platform from Timbernation. The plan was to use this platform with my Zoethecus amp stand for supporting my ARC Ref110 amp. When I received maple platform one of the sides was not properly planed down. The surface is irregular and rough. I will try to post a photo or two soon. 

When I contacted Mariah at Timbernation via email here is the response I received: "I showed Chris the pics and he said that it will fit into your stand just fine. Did you try it yet? You will be able to put the unfinished side down into your stand and the finished side will be facing up." 

I expected a maple block that was of high quality and not one that has significant imperfections on one side. Has anyone had any similar experiences with Timbernation? Should I just accept this? Any input or advise is appreciated.
pilrem
My 2" solid Maple finished rack arrived last week.   Very satisfied with the quality, workmanship and communication.

Just beware there are 2 sides to every story ...  I can only imagine dealing with some of the illogical trolls on this site.

@joecasey 

While I am happy that your rack met your expectations, the maple platform I bought from Timbernation was a horror show and I am definitely not some illogical troll.  IMHO, the person at Timbernation that did the work on that platform should be fired.  There were at least 4 runs in the finish and they cut the platform through a big black and ugly knothole which covered the entire side of the platform.  To add insult to injury, pieces of the knothole kept falling out.  Definitely not a quality product, more like a piece of crap.  Biggest waste of 240.00 ever.

Received my new rack from TimberNation today.  Awesome piece of furniture.  Wonderful craftsmanship and hassle free!

See photos here - https://drive.google.com/open?id=1XHvw-Pjor7jPjOd-Mb2NIhX2ZxYLQ4qK
That is one beautiful rack, and it made me a bit jealous.
Enjoy.

All the best,
Nonoise
That is one beautiful rack, and it made me a bit jealous.
+1  I've seen Chris's work first hand.  They are indeed very, very nice.  Too bad he has a little bit of quality control issues...

@mofimadness

If you saw what Chris sent me, you would think that his QC issues were a lot more than "little".  He will never, ever get another dime from me.

@stereo5...dude, I completely understand where and why you feel the way you do, but come on, it's time to let it go...

@mofimadness 

I do not like getting burned by someone on here that comes highly recommended.  While I didn't expect Mapleshade quality, I did expect my moneys worth.  I should have sent it back, but that is a whole story in itself.  Peace.

Well. Before reading this thread I discovered timbernation. I’m now in the cusp of filing with PayPal for reimbursement. 
The post do not align properly, which makes the shelf unstable. I’d expect this quality from Ikea. 

I sent end a email requesting a refund. Here is there response—-

“Sorry this has happened and we are here to help! Here are instructions that will fix this up very simply.

Loosen the screws a little bit and push down on the top- that will seat the top down to the bottom of the posts. Hold it down and tighten the screws up. And if there's still a little gap tap down on it while the screws are tight. You can tap the top down on the post w/ a block of wood or something that will not mark the finish. You could even use your bare fist.”


Ok. Let me get this straight. Worse case scenario I should use my fist to align the legs for a proper alignment.  You gotta be kidding me. A well crafted piece should align with no effort. We all know this. 

If I do not receive a refund I will personally take this company down. 


STAY away from timbernation. Save your money  it’s not worth your money nor time.




@stewartlangwoodworks 

As the the owner of a TimberNation rack and a part time woodworker I can say without a doubt TimberNation did an excellent job on my rack.  It is easy to second guess your competitors, but it is another thing to actual produce something that is built well and looks good.  You may or may not produce good work, but Chris has hundreds of satisfied customers and some of us know good craftsmanship when we see it.
You all should have got Symposium new low priced rack it will sound much better than wood and it will not warp and it will line up great.Oh to each his own enjoy if you can put it together!!HELLO!!!!
Wood has a nice natural sound. I like all natural wood for tone. This Timbernation stuff is priced right also. 
I think that  TimberNation's audio furniture is too big and chunky looking.  Personally, I don't care for the looks.

Hi Stereo

We don't use Maple (with the exception of Tuning Bars sometimes), but I wanted to address the size comment. The more refined the wood platform business gets the more your going to see platforms graded by tone. A lot of times to get the lower tones you go with a bigger board and different thicknesses. So, some of these guys are going to look a little "too big, chunky" but that might be on purpose to achieve a certain sound. The whole science of mechanical transfer is a blast.

Michael Green

www.michaelgreenaudio.net

I received a custom rack from Timbernation and also had a prior purchase of a turntable platform.  The good: 1) Very competitive pricing when compared to others, some were 2x or 3x the price.  2)  Easy to assemble and provides a solid surface.  The negative: 1) Took a long time to receive 2) Some minor quality issues, I would give it a B+.  I would purchase from Chris again since the price is so competitive.  
I've mentioned in another thread that if you have any doubts, search out some local talent. I've got a connection to a really good carpenter that charges even less than Timbernation. I already have a rack and speaker stands from Chris but from now on, I'm going locally sourced.

All the best,
Nonoise

I want to order stereo racks and Jen air stove cover but no one answer the phone and email,This made me wonder if I should go ahead?

I'm about to order from them, even though some of the haters posted numerous times on this thread (we understood with your first post you aren't a fan).  Seeing their work and talking to owners convinced me to move forward.

I've had only one experience. The rack arrived with cosmetic damage. Whether this occurred in transit or was shipped this way, I can't say. 

I don't care for the sonic signature of maple -- too bright for my tastes. 

I don’t remember who, but someone is making racks using Baltic Birch plywood instead of solid maple or other woods.

Anyone with metal racks (such as those of Solid Steel) can have a local woodworker cut a sheet of Baltic Birch ply into shelf-size pieces, using them in place of the stock MDF shelves.

I purchased 2 audio racks from Timbernation about 6 months ago and the whole deal went perfect. Their people are most pleasant and they built me two beautiful racks. The only thing I will mention is that is took about 4 months to get them. 

 

Good things in life are worth waiting for!

My entire rack system is 2" thick Timbernation maple platforms. Done in a beautiful matt gloss finish. 

But I always wondered if birch ply would sound better?

My entire rack system is 2" thick Timbernation maple platforms. Done in a beautiful matt gloss finish. 

This is a contradiction, matte and gloss are at opposite ends of the sheen spectrum. Perhaps you meant a full-filled gloss finish?

You are right, my bad. I had the semi gloss finish done, not full gloss. Its just right IMO.