Timbernation Platform Problems


I recently bought a 19" x 19" x 2" maple platform from Timbernation. The plan was to use this platform with my Zoethecus amp stand for supporting my ARC Ref110 amp. When I received maple platform one of the sides was not properly planed down. The surface is irregular and rough. I will try to post a photo or two soon. 

When I contacted Mariah at Timbernation via email here is the response I received: "I showed Chris the pics and he said that it will fit into your stand just fine. Did you try it yet? You will be able to put the unfinished side down into your stand and the finished side will be facing up." 

I expected a maple block that was of high quality and not one that has significant imperfections on one side. Has anyone had any similar experiences with Timbernation? Should I just accept this? Any input or advise is appreciated.
pilrem

Showing 1 response by jred

Well. Before reading this thread I discovered timbernation. I’m now in the cusp of filing with PayPal for reimbursement. 
The post do not align properly, which makes the shelf unstable. I’d expect this quality from Ikea. 

I sent end a email requesting a refund. Here is there response—-

“Sorry this has happened and we are here to help! Here are instructions that will fix this up very simply.

Loosen the screws a little bit and push down on the top- that will seat the top down to the bottom of the posts. Hold it down and tighten the screws up. And if there's still a little gap tap down on it while the screws are tight. You can tap the top down on the post w/ a block of wood or something that will not mark the finish. You could even use your bare fist.”


Ok. Let me get this straight. Worse case scenario I should use my fist to align the legs for a proper alignment.  You gotta be kidding me. A well crafted piece should align with no effort. We all know this. 

If I do not receive a refund I will personally take this company down. 


STAY away from timbernation. Save your money  it’s not worth your money nor time.