Timbernation Platform Problems


I recently bought a 19" x 19" x 2" maple platform from Timbernation. The plan was to use this platform with my Zoethecus amp stand for supporting my ARC Ref110 amp. When I received maple platform one of the sides was not properly planed down. The surface is irregular and rough. I will try to post a photo or two soon. 

When I contacted Mariah at Timbernation via email here is the response I received: "I showed Chris the pics and he said that it will fit into your stand just fine. Did you try it yet? You will be able to put the unfinished side down into your stand and the finished side will be facing up." 

I expected a maple block that was of high quality and not one that has significant imperfections on one side. Has anyone had any similar experiences with Timbernation? Should I just accept this? Any input or advise is appreciated.
pilrem

Showing 2 responses by joecasey

My family have ordered (7+) from Chris over the years without issues.  Currently have an order in for a rack and just got status scheduled to ship this Friday.
My 2" solid Maple finished rack arrived last week.   Very satisfied with the quality, workmanship and communication.

Just beware there are 2 sides to every story ...  I can only imagine dealing with some of the illogical trolls on this site.