Stay away from the nad


Yesterday the right channel on my NAD C356 went bad just three months after the warranty expired.  75% of the sound shifted to the left. Just out of curiosity, did anyone had a similar problem? I contacted an authorized service center and their estimate was $400.00???
I WILL NEVER BUY ANYTHING MADE BY NAD. GARBAGE BELONGS TO GARBAGE.
Anyhow, on Monday I will order Accuphase E-270 to put the end to the search for an Integrated amplifier.

djengan
Any dealer that will bad mouth a brand they don't carry or no longer carry is not worth doing business with.  It's something a dealer with integrity just won't do.


judging from how many more posts there are about NAD reliability or lack of makes me ok with it.
Your choice of Accuphase is a good one. They follow the Deming rules of zero defects. An engineer friend of 40 years experience says he never sees them in for repair, except for some of the gray market ones.

Please contact me if you wish authorized advice about Accuphase. 
ivanj,

Yes please! I already contacted few Accuphase dealers and I am expecting
their phone calls on Monday.
I owned a great NAD integrated I bought new in 1997. It did end up in the shop a couple of times. It sounded great when it worked.

donjr,
Of course. With the right interconnects nad can sound very good but their reliability is terrible. I live in New York. Service centers charge $150.00+per hour for their service plus parts, if necessary.
It is not normal that 3 amplifiers failed in five years with the moderate usage.
+1 to bad NAD quality.

NAD M51 DAC, after about 1.5 years of use USB-in stops working (others works). Service said it's motherboard issue and price to repair comparable with the new unit.
I concur with the panel that NAD took a big hit when it junk-sourced to china. I wanted to buy into the Master Series, changed my mind quickly due to reported QC issues.  The older NAD from 80's and 90's is very good in comparison.
I have had a number of NAD products, amps, preamp, tape deck, receiver and none had ever failed.   A few years ago I bought a M51 DAC and it took a dump during a firmware update after only three weeks of use.  Was it my fault? Bad firmware? Bad hardware ?  Who knows but NAD sent another one to Spearit to for an exchange.  They could have easily said send it in for repair,  but they didn't .   I would buy another NAD based on that experience and how great that DAC sounds.   
Hi.  Older duffer with about 40 years in "the chase."  Sorry about your experiences with NAD.  A few years ago, I had to make a tough call.  Had been using a modded Moscode 300 with great success (left up full time) that bellied up.  I listen nearfield in a small room and am highly critical.  After much search, I found a clean MUSE 160 from a Gon member with a great track record.  A couple months in, fireworks from the right channel...surprisingly, the other channel kept playing until I got to the switch.  Now what?  Years prior (about 7 now) I had read strong positive reviews about the NAD M2 digital box (dac/pre/amp) ...strong across the board around the build, innovation, and of course, the sound.  Full retail was $6k, beyond my means.  And, yes, I also had heard the negatives around NAD's service ills.  Well, as these things go, I was able to find a used one within budget, a tough call considering my recent experience with amps.  So far, the gamble has paid off richly.  Since then, I also landed an 80's NAD 3140 integrated for the bedroom that has a terrific headphone section.  That piece is now driving my son's system, the heart of his recorded music and solid body guitar playback.  Folks, this hobby IS a gamble in my experience.  I left an Electrocompaniet Ampliwire II (which had a British sports car reputation) on for 20+ years with no issues, VENTED PROPERLY ON ALL SIDES.  Remember always, heat is the enemy.  Good luck with you future choices...it's all worth it in the end.  Best, Norm     
I would think NAD/Lenbrook would be helpful. I called them to talk about parts for my PSB speakers and they were fantastic. I also called tech support for my Bluesound Node 2 and they had a real live Canadian person on the telephone to help troubleshoot. They solved the problem in minutes with professionalism.

I also have an NAD M51 DAC. It’s been flawless, but maybe a year old at best. It’s quiet, well built and does not seem to be laden with cheaply sourced parts.

The OP’s predicament is frustrating. It’s also either indicative of some really bad luck (as he/she had 3 NADs fail) or a real quality control problem.

My experience in the past 2 years with NAD and Lenbrook has been fantastic though.
NAD used to be good stuff.  I am sorry to hear your experience.  Why did NAD not offer to make it good?
I enjoy my 45 year old Crown International DC150A series II   everyday.  Also use a 40 year old Crown SL1  PL1 every day.  Still sounds great.  Both still hit lows hard and clean highs. No service on it since it was purchased. Can anyone beat that for reliabiliy?  It will be fun to hear.  
Apparently Djeng prefers complaining to strangers on the internet to contacting Nad to see if they’d warranty his broken 356. 

Call them.  Get a real live person on the phone.  Explain that you are a repeat Nad customer.  Be friendly.  Have your receipt that proves it's only a "couple of months" out of warranty as you've stated.  Ask if there is anything that they can do to cover this under warranty on a one time basis.  If they say no, politely ask to speak to a manager about this unfortunate situation.  Report back here with the results.
Sorry for typo. "advice". Yes, I contacted nad and the first question was "is the unit still in warranty". When I said no I've got the answer "Sorry for the trouble". Any further conversation with them was over.
It sounds like you didn't politely insist on speaking with a manager.  It sounds like you haven't pursued the matter, but with a budget of over $4000 for a replacement, you won't miss the Nad.

 I had Denon replace a remote out of warranty.  I've had Paradigm replace a tweeter out of warranty.  I've had Nissan repair my Altima out of warranty.  All free.   I guess perhaps it's a skill one has to develop.
Just look at how many NAD products are sold on here alone as 'Factory Refurbished'...... Where there's smoke.........
my own experience matches most of the above posters--the pre-1990 nad stuff has been durable and reliable, while almost all of my post-1990 nad gear was problematic (though in fairness it sounded good when it was working).
The Nad PE stuff from the 80's apparently had issues too.  I still contend that the current integrated amps( or the ones just being retired for the new digital amps) are pretty rock solid.  Yeah there's failures.  Obviously Nad is good to replace them, refurbish and sell with full warranty.  What's the percentage of failures, that's the big question.  





I agree with eldergod. See a lot of refurbished Nad on the 'Gon. Was looking at the refurb Nad Tuners. Don't think I will get one now.....

I have been running NAD components for many years without one issue (unlike some other brands).  All the below are running in various set-ups.

C740 Receiver

C520 CDP

C356BEE Int Amp

C375BEE Int Amp

C546BEE  CDP

yes, tons of refurbished at various dealers - nad is going to end up like adcom.
djengan,

I suspect that the problem your having is simpler than they say.
Two questions:
Do you live near salt water?
Do you own a tape deck?

The description of the problem does not suggest that it is serious.
I'm guessing you don't use the tape monitor switch. It will eventually cause the audio to "drop out" or drop in volume if it is not used especially if you live near salt water. 

The cure:
Exercise the tape monitor switch a few times and see what happens.
If there is a "tape 2" switch - same thing.

Hope this helps
Roger

Hello Everyone i do like this site a lot 
I've had NAD's for a long time myself i stared off with the 7600 Receiver and the 2600 Amp with a pair of SDA Polk Flagships i think it was inn the 90tee it sounded great the Amp where strapped i guess that was the word used at that time.

And now i have the same Speakers but with pair of S 200 and an S 100 Preamp they all have done me great 

I guess my point is things can happen to any kind of Electronics NAD we make it right i believe
Thanks to all here 
Over the years I've owned several NAD components, back to the 1980's and have had minimal problems with the brand.  A receiver I bought years ago had that same problem (one channel suddenly about 25% of the volume of the other), and my M5 Masters Series SACD player had a transport failure (wouldn't open the tray), but other than that, good service from NAD components.
Having said that, I understand that NAD was one of the first audio companies to outsource their manufacturing to "contract" builders.  It would not surprise me that, if you opened two of the same model that the components would be from different suppliers.
I have since upgraded to electronics designed and built in the USA (McIntosh & PS Audio)...and so far (knock on wood), haven't had service issues with either brand.
djengan,

That particular model has 3 switches in a row that carry the audio signal on to the power amp section. 
Tape 2
Tape Monitor
Tone Defeat

These switches are rarely if every used so there are 3 chances that a corruption can occur. It will manifest itself with the exact behavior you describe. Anywhere from apparent shift in balance to missing a channel entirely. I have had several different brands come in for repair (years ago) that can be "fixed" by just exercising the switches.

Anyone else who currently uses something similar I would ask to try this - without touching the switches put on some high quality music and listen for a minute then  "exercise" the switches that you don't use and go back to the beginning of the track and listen again. It will sound much better and have greater detail and it didn't cost you a "ripoff" repair bill..

When the purity of any connection in your system is not right this happens. Interconnects that have sat in one position for months have the same problem. If you simply listen to music then twist the RCA connections by a barely detectable amount (enough to break and re-establish a better connection) your system will sound better guaranteed.

Roger

My first experience with the NAD T778

Iv’e texted NAD concerning hardware issues as well as software issues.

My NAD T778 has now been returned to the dealer for service.

 - Occasionally the front panel on the receiver don’t show on start-up.

 - I’m losing picture through the HDMI-switch when playing PS4/XBOX ONE S.

 - There’s also a software issue that’s been confirmed by NAD. Some of the saved pre-sets on DIRAC sometimes get lost.

 - The receiver is highly sensitive after disconnection the main power-cord, even though I’ve shut the main power button on the back of the receiver first. After the receiver been without power for a day, (and not in standby) – It’s acting strange. Sometimes for security reasons, I’ve unplugged the receiver during a thunderstorm.

 - When shifting movies with different formats, the receiver won’t switch between the different formats automatically.

 - The receiver eventually shut down, and wouldn’t start up and went completely dead.

 

This is a receiver for about 3000 euro, and the build quality is really crap. The sound quality is some of the best I’ve ever heard. But the build quality is really disappointing. I’ve asked my local dealer to tell me where It’s manufactured (China, or other country in Asia) But he could not give me a sufficient answer) Please text the following critique to NAD.

 The build quality is really disappointing. Not ready for market at this price.

 Please look at customers reviews on Cruchfield

 Build quality put's it to shame

 

The thing is; NAD T777 was sold out in Sweden at the time I bought the NAD T778.

Like all new models from NAD; especially the receivers; they suffer from what we call in Swedish: “Barnsjukdomar”, translating: “The diseases affecting a newborns during their first year”.

 This is no excuse. The company sells NAD T778 at a hefty price: 3000 euro, and refer to it “Their reference avr”. I’m having a hard time figuring out what’s so special about it?

The specs are there, as well as the sound quality, but mine has broken down after only two months.

 I grew up during the 80-ties, with my dad buying “The Monitor Series”. At the time NAD was a brand to be reckon with! There’s been no problem with this power-amp, expected from a faulty left channel after 30 years, and which can be expected, as well as forgiven.

 f you read about the NAD T747 you’ll probably see that it was actually Philips receiver disguised in a NAD box. The same goes for NAD Silverline S300, and where customers eventually found out that it was a Gryphon.

NAD today is still selling their established concept “Music First” but they’ve been sloppy ever since the early 2000.

 My father bought the NAD T754, and had to return it due to a bad subwoofer output.

The subwoofer was making terrible noises even though not receiving a signal.

  personally owned the NAD T753v2, and was experiencing hum in several speakers.

The dealer later discovered how internal cables was moving freely inside several of these receivers delivered from the factory; and how the cables unfortunately got in contact with sensitive components inside the avr. So as a result of this: NAD decided to put all their sensitive components on separate circuit boards instead. I had to return this unit for a brand new one, and this was 2005 I think?

I got in contact with another customer with a different problem: The NAD T787. The owner told med about this unforgiving hum due to two oversized trafos, which was too big to function properly inside the smaller box. The customed sent the unit back to NAD several times, but never got it performing the way it should.

So why am I still buying in to the company’s concept? I guess it’s due to the nostalgia.

As a kid I grew up with their “no nonsense philosophy”. My first integrated amp was the NAD 3020, a great sounding receiver for a 16 year old getting his first hifi-gear ever.

 NAD today is just another sloppy brand, which has been compromised – buing low level components from other manufactures. I guess this what happens after hifi-brand’s been around for a couple of decades.

 

I don’t think I’ll settle for a new unit, and with great sadness leaving NAD for Denon instead.


Karl Gustafsson, Sweden


I’m a current T778 owner as well and my unit is in the shop. It’s the most unreliable brand I’ve ever dealt with but it has the best sound quality that I’ve ever heard in my life. Obviously a love hate relationship.