Qobuz problems with the BluOS app?


Hi all. I am wondering if everyone with a blue sound node is having the same problem I am. I did a player update on my iPad 10 days ago. Tidal works fine but I can’t get my playlist or any playlist on Qobuz to load. I can search a song on Qobuz and save it to my playlist but cannot load the playlist. BluOS and Qobuz say it’s something on their end but 10 days and still not fixed! Any insight out there would be appreciated. Thanks. 
 

Ron 

ronboco

I can't speak to the results of this update, but the previous update screwed up the BluOs on my Android. For weeks, albums wouldn't load, hit play and the unit would buffer for 30 seconds. Too many problems to list, then one day it was working. Definitely problems on their end. That's why I keep refusing to upgrade when prompted.

It's definitely the bluos app, I've had many problems with it, but recently it's been good. Did you try to uninstall the app and reinstall it, that's what I've had to do in the past.

I agree about the BluOS app being the issue.  I have been running 3 different versions of nodes for a few years.  As much as I like the product,and the ability to listen to whatever I want,the app is wonky at best. Sometimes no issues,other times,not so much.  At this point,I just kind of accept that it is what it is. 

From BlueSound support:

 

Avatar

Tony W. - Product Support Manager

We have identified an issue with Qobuz playlists not loading when using certain iPhone and iPad models. This is not affecting Android or PC users. We have been able to resolve the issue here in the BluOS Lab. Look for an iOS App update to your iPhone or iPad in the coming days to resolve this issue.

We sincerely apologise for the inconvenience

 

@randymaqp 

Thanks for the info. It’s funny that I’ve had multiple email conversations  with BluOS and Qobuz over the last 10 days and neither mentioned the post from Tony W. I’m 

You can log on to BlueSound and “follow” the discussion.  You’ll receive emails as comments are added. I assume that’s where they’ll post notice of a fix.

https://support1.bluesound.com/hc/en-us/community/topics/200545488-Controllers-iPad-and-iPhone

 

Thanks for the support link. The previous Blu update affected Android, I lived with the problem for weeks.

So the issue is with any playlist with 30 or more entries.  What I’ve done in the meantime is divide my playlists.  Since jazz is my staple music, I now have Jazz, Jazz 2, and Jazz 3 each with less than 30 entries per list.

It was a bit time consuming but not difficult accessing the Qobuz app to make the changes.

I've had the original Bluesound Node  2 for 5 years now and with the exception of a few minor growing pains of the app over that time my Node 2 has run like s champ. I have accepted all updates and I believe this is what kept this unit going strong all this time.

The iOS update is on the App Store. I just loaded it and the Qobuz playlist issue appears to have been resolved. 

Randymaqp, could you be more specific.  I updated from iOS 15.4 to 15.5, still no go.  

It’s the BluOS app update that you’ll find in the App Store.  Click on your App Store icon.  When the App Store opens, search for “BluOS Controller”. Click on it and it should display UPDATE in white letters on a blue background. Click on UPDATE and it will do its thing. Mine didn’t take long. When it’s complete, you’ll have iOS App: 3.18.1 version.  No need to reboot your device or do anything else. 

 

Randymaqp thanks.  Strange it doesn’t show up in the BluOS screen as a download or update.  Anyways, back to normal until the next screw up.