Did this happen after a firmware update? How is the streamer connected to the DAC…USB? Have you tried resetting the streamer? Or better yet, what have you tried to troubleshoot this problem? Tried connecting a laptop to the DAC via usb to see if the laptop recognizes the DAC?
Problem: DAC or streamer San Francisco east bay help
This is addressed to my audiophile neighbors. A while back my Innousdisplayed: DAC disconnected. I tried everything under the sun to figure out the problem. Innous thinks it's a DAC issue. Ben at MOJO Audio doesn't agree. Is there anyone out there between El Cerrio and North Oakland/Lakeshore who has a streaming system that I may bring my DAC to. I called Music Lovers Audio, agreed to pay them to check my DAC there. They said no. Sending the DAC back will bev expensive not to mention the cost of service. Yes, Innous will probably agree to a remote meeting. The easiest and most hassle free solution is what I'm requesting.Anyone? Thank you so much.
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@audphile1, I've done it all. No sound comes from the DAC, only the computer and laptop. |
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My Dad is experiencing a similar problem with his streamer after Auto update. No longer recognizes his DAC. Works with other DACs but no longer sees the Mc amp. I think it may be the streamer. It’s the source that must recognize the DAC. I can take his streamer, put it in my system and it works. Qobuz from a PC works via USB. If the streamer works on another DAC but not yours after an Innuos update , and if a PC works with the DAC via USB it really points to the streamer. |
- Install dac's driver on PC/laptop. Plug dac into PC with a USB cable.. - IF dac works with PC, the dac is good (which is most probably the case) - Try a factory reset on Innuos. If that doesn't work, return Innuos and get your money back....If you are past the return period, send it in for warranty repair.
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@g9taylor -- Just a heads up. Be prepared for the Audigon Moderators to pounce on any Direct Message between Members that has ANY information that the Mods deem as personal "Contact Data", i.e., home addresses, telephone numbers, etc. I've had messages deleted which claimed were violating the rules about sharing personal data. None of the messages came close to sharing addresses or phone numbers -- I had to send follow-up questions to the Mods asking, "Are you confusing my messages with someone else's messages?", because it made no sense. As best as I can tell, Audiogon believes any shared contact information is someone trying to transact a business sale and cut Audiogon out of the sales process. I just wanted you to be prepared if you had trouble with Direct Messages. |
@allenf1963 Thanks for the heads up. |
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You might want to consider purchasing an inexpensive DAC that has the same inputs as your current DAC for testing purposes. If that DAC is recognized and works with your streamer using the same interface you will know for sure that the issue is with your DAC. You could also try out other types of connections between the DAC and your streamer. You can buy inexpensive Topping DACS on Amazon and Schiit Audio has inexpensive DAC's. You can either return the DAC that you try it or use it as spare while decide what you are going to do if your current DAC is bad. It never hurts to have spare equipment around. Good Luck.
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