Phasemation EA-200 phonostage - opinions

I owned a Phase Tech P3G cartridge maybe 15 years ago, bought from a seller in Japan. It was excellent until I broke the cantilever. II believe they changed the name to Phasemation maybe 8-10 years ago--not sure of the timing. Either way, it's a well-respected company in Japan from what I've gathered. But I can't comment on their electronics.

OP: Contact Ana Mighty Sound in Paris. They carry it, and are super nice people that know analog very well.

lewm

Phase Tech is a prominent name in audio showrooms in Tokyo. So, they are not "fly by night".

Non-sequitor.
In any event, I didn’t know that Phasemation was using the Phase Tech name again.

Your experience and that of the OP are probably a reflection on the US distributor/importer doing a bad job of customer support.

Yes, I’d say not responding to a current customer is "doing a bad job of customer support."
Fool me once ...

Another Japanese company I'm not familiar with. 

By the looks of the website, nice stuff. Their philosophy appears to be a purist approach. The 3 unit, tubed phonostage is hardcore. Something for the uberphile.

I would be very concerned about US dealer after sales support. Looks like a brand with limited exposure in the U.S. Caveat emptor.

But Phase Tech is a prominent name in audio showrooms in Tokyo.  So, they are not "fly by night".  Your experience and that of the OP are probably a reflection on the US distributor/importer doing a bad job of customer support.  That's unfortunate, because in general their stuff seems to sound good.  Most likely the OP received no response from the manufacturer, because they figured the distributor would take care of the customer, or maybe no one at the receiving end in Japan could read English.

Phasemation used to call themselves Phase Tech. I own one of its phono cartridges and somehow misplaced its stylus guard. I sought to replace it and emailed both the importer (which is who I bought the cartridge from) and the manufacturer directly. Neither bothered to respond.

No support whatsoever. I’d never consider another Phase Tech product, even if the company changes its name. Again.