Phasemation EA-200 phonostage - opinions

But Phase Tech is a prominent name in audio showrooms in Tokyo.  So, they are not "fly by night".  Your experience and that of the OP are probably a reflection on the US distributor/importer doing a bad job of customer support.  That's unfortunate, because in general their stuff seems to sound good.  Most likely the OP received no response from the manufacturer, because they figured the distributor would take care of the customer, or maybe no one at the receiving end in Japan could read English.