Outstanding service in high-end audio: Anecdotes, please. I'll start with Klaus and Duane

On the night before Axpona 2018 I called Odyssey Audio at ~7:15 pm Central Standard Time, and........KLAUS BUNGE ANSWERS from his car (!!) that he’s driving in Chicago! (I’m sure it was hands free, so as not to violate Illinois law about cell phones and driving--it must be hands free or it’s illegal...) It was about a fuse on my Odyssey Tempest Extreme preamplifier and his answer allowed me to easily fix the problem. Here he is preparing to exhibit the next day and he gets a call and ANSWERS IT. I was amazed. He acted like it was no big deal. "If I’m awake and I can answer, I’ll do it. You know that," he said, almost (but not quite) irked that I’d even ask. Well, no, I DIDN’T know that he would do that, but I do now. Amazing, in a good way. Duane Randleman, my longtime audio guru/dealer, offers a similar level of service, including during times when he has nothing to gain from offering advice (i.e., when he doesn’t even sell the product I’m asking about). Of course, I don’t abuse his time and I DO support him and the place at which he works (I’m not a total ass...). But still, it’s nice, especially the way things are right now in American commerce, to have some sterling examples of great service alive and well, right here in the USA.

So, fellow A’gon-izers, please add YOUR outstanding service anecdotes in the discussion thread below. This isn’t limited to Klaus Bunge or Duane Randleman (even though they’re my two PERSONAL favorites). If possible, I’d like to KEEP THE POSTINGS LIMITED TO POSITIVE EXPERIENCES, but I suppose negative and neutral experiences could be allowed, IF you think they’re important enough to be worth telling your fellow audiophiles about.

Have at it!