Perspective is everything and I have to be honest. I had the worst experience with Klaus Bunge that I ever had in audio. Really got excited about owning Odyssey gear but when I finally took the plunge and purchased his gear I had hum and spurious noise in all three pieces, Stratos amp, Tempest preamp and finally the Candela preamp. The worst part was getting ahold of him and when I did it too over 18 months to get the gear to him and back. He never fixed it and blamed me for having bad AC, or excuses about ground problems. He was condescending and would not admit his gear had bad parts. I ended up losing a lot of money. He has his fans, but I would never deal with him. On a positive note, I am happy your experience was a good one,
Outstanding service in high-end audio: Anecdotes, please. I'll start with Klaus and Duane
On the night before Axpona 2018 I called Odyssey Audio at ~7:15 pm Central Standard Time, and........KLAUS BUNGE ANSWERS from his car (!!) that he’s driving in Chicago! (I’m sure it was hands free, so as not to violate Illinois law about cell phones and driving--it must be hands free or it’s illegal...) It was about a fuse on my Odyssey Tempest Extreme preamplifier and his answer allowed me to easily fix the problem. Here he is preparing to exhibit the next day and he gets a call and ANSWERS IT. I was amazed. He acted like it was no big deal. "If I’m awake and I can answer, I’ll do it. You know that," he said, almost (but not quite) irked that I’d even ask. Well, no, I DIDN’T know that he would do that, but I do now. Amazing, in a good way. Duane Randleman, my longtime audio guru/dealer, offers a similar level of service, including during times when he has nothing to gain from offering advice (i.e., when he doesn’t even sell the product I’m asking about). Of course, I don’t abuse his time and I DO support him and the place at which he works (I’m not a total ass...). But still, it’s nice, especially the way things are right now in American commerce, to have some sterling examples of great service alive and well, right here in the USA.
So, fellow A’gon-izers, please add YOUR outstanding service anecdotes in the discussion thread below. This isn’t limited to Klaus Bunge or Duane Randleman (even though they’re my two PERSONAL favorites). If possible, I’d like to KEEP THE POSTINGS LIMITED TO POSITIVE EXPERIENCES, but I suppose negative and neutral experiences could be allowed, IF you think they’re important enough to be worth telling your fellow audiophiles about.
Have at it!
So, fellow A’gon-izers, please add YOUR outstanding service anecdotes in the discussion thread below. This isn’t limited to Klaus Bunge or Duane Randleman (even though they’re my two PERSONAL favorites). If possible, I’d like to KEEP THE POSTINGS LIMITED TO POSITIVE EXPERIENCES, but I suppose negative and neutral experiences could be allowed, IF you think they’re important enough to be worth telling your fellow audiophiles about.
Have at it!