What rubbish. It's perfectly well known that many manufacturers stray slightly from the established standards of external size of plug and internal size of receptacle. Others have reported the reverse problem, struggling to get a plug all the way in. In the past I've had problems with Cardas PCs, also being a crap manufacturer, right?
Besides the electrical tape, which I've used successfully, you have also try to improvise something to support the cord near the plug. The heavier the cord--garden hose variety--the more likely this is to happen. I know the biggest model of Pangea causes problems.