Kent English

Being wealthy (usually) gives you a good attitude...

cotarheel68

Thank You for the shout out. It is imperative to post both positive and negative experiences when dealing with these Audio companies/manufacturers. Happy Listening!

Yes, I know Kent.   He is a champ and picks up the phone.  I doubt he is getting rich on this.

After dealing with Thiel, Pass, and PS Audio for my first three hi-fi purchases I thought stellar customer service was just part of the industry. Wow was I wrong. 

He's a good dude.

As a recent new Pass owner I also can't say enough about either Kent or Mark. Dealt with them both and got answers (sometimes not the ones I had hoped for..) in short order. With guys like this still working in the business I wish both continued success. Still impressed with their insights and keeping me from spending more on additional gear that was not needed, and the sq of my current system bears this out.

Having interacted multiple times with both I must say they are a pleasure to deal with.

Harry at VPI, Richard at Vandersteen, Gary at Ayre all gave me superlative attention and support.

True, Pass Labs has great customer service :)

The Pass Labs team is still winning over customers. 
I am old to audio, but new to Pass Labs. 
I purchased a used xa30.8 recently from a fellow audiophile, and it wasn’t working right.  
I reached out to Pass Labs. Desmond gave me some troubleshooting tips within a day of me writing, and when it needed more help I was given to Kent. 
Kent has been an absolute gentlemen to work with as well.  
Glad I sent it in as there were not only visible issues with the meter, but it also needed a couple of gain modules replaced/brought back to spec. 
I deeply appreciate the availability of the team (including Anastasia).  
I am really bowled over by the fact that not at one time did I feel like less of a customer because I was the 2nd owner and bought off the private, used market. 
I am a convert! 
Increasingly important to have such a wonderful experience in these crazy days!

…It doesn’t hurt that the gear sounds amazing!!

THANKS TO ALL THE Pass Labs team!

Kent is a gem!