I feel i have been done wrong by TMR..
thank you all for responding... it is obvious TMR are basically good guys who has made a mistake... unfortunately they did not apologize or offer any kind of a symbolic compensation in a future s purchase, something that I would have done as a business owner, even if just in good faith and for the purpose of keeping customers happy... you understand that if you go through the process of buying something just to find out that it was sold to someone else..... as a customer I would be very disappointed, as i was. I have no problem letting this whole thing go... I just think TMR needs to better their system and perhaps to apologize... thank you all and let's hope that 2021 will be a better year.. |
I don't see why this thread needs to get heated. TMR seems to have made a mistake with the cd player and rectified it. As for the speakers, I would be frustrated too if my PayPal account had been charged and the speakers were then sold to someone else. They apologized. The speakers are now gone. The only thing to do is let it all go. There's too much stress in the world these days as it is; I can't see that there's anything to do about this except move on. |
CD issue: Resolved by refund. So that's done, water under the bridge, let it go. Speaker issue: For whatever reason, you were the number two buyer. It happens. It happens all the time. There is no possible business solution, the product is sold. The deal is done. I can't think of anything the selling company would need to do at this point. |
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Ps This is a link i found please note what they wrote about the cd being fully tested... So please... Asume i am telling the truth... https://tmraudio.com/components/cd-sacd-players/metronome-technologie-cd2v-signature-tube-cd-player-... |
Dear tvad You are obviously not being objective here and I'm not sure why you are making assumptions that are based on nothing. On the one hand you say my post is very long on the other hand you are unhappy with me not giving all the details. If you checked on me and went to my feedback page you would find that my default address is in New Jersey. If you went to the second page of the feedback you would find the actual transaction between me and TMR mentioning this is a 230 volt unit. If you ever read any of TMR's ads you would know they always declare that what they're selling is fully tested and functional except for very rare occasions where they will declare it was fully tested and not functional. So you see you are a being very aggressive and you are hinting at me presenting the story in a false way. I suggest that you try to take my word that everything I wrote so far is exactly the way things happened and I wish Tia TMR would respond to this post because then maybe something good we'll come out of this post and when I say something good I mean they have to change their online system so that a double sale cannot happen. For example, on audiogon once you've pushed the button that you want to purchase something it will immediately show up as a "pending" sale for anyone else trying to purchase the same item and that is to avoid the possibility of a double sale. I don't know where you get the assumption that I paid directly with PayPal... that is not even possible through their system, the only way to pay with PayPal is to go through the system and to purchase the product .... so you see most of what you're writing is so wrong I don't even know where to begin to describe what I feel when I read a respond like yours... |
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Dear TVAD.. The speakers were to be send to my home in New Jersey [I never wrote anything about overseas concerning the loudspeakers] not only that but also, I did pay for the speakers I didn't just click and move them to my cart but I actually paid the full amount they ask for with my PayPal account and that went through so I guess everything you just wrote takes a little bit of a difference perspective , doesn't it? |
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People make mistakes. It’s what is done about it to make it right that matters. Just saying. Sometimes, things happen. Buying and selling expensive used hifi gear as a business can’t be easy, but I am glad there are some apparently reputable companies out there doing it. Seems to me buying expensive used gear from a reputable professional who is in the business is lower risk than buying direct from total strangers. Its all relative. Nothing's perfect. |
Okay EBM, here is my experience with TMR .My first experience with TMR was as follows: I purchased a Metronome CD player. it was supposed to be a 220 volt unit and they had it sent to me in Europe. when the unit arrived, indeed it said to 220v on the back of the unit, so with no further hesitation I plugged it into the AC and the unit started having a burning smell, and did not work. It turns out this unit was originally 220v, but was converted to 110v by whoever sold it to TMR. in the ad it said the unit was tested and works flawlessly!!! that probably wasn't the case ... if they have checked it they would have known that the unit says 220 but it's actually a 110 unit. Needless to say I was disappointed... in all fairness I will say that TMR was willing to do almost anything in order not to ruin their perfect score on Audiogon, so they had refunded me a full refund for the unit and paid to ship it back... I still lost some money since I did pay VAT & custom taxes that was too damn complicated to get back from the government. it's obvious that their intention was good and I'm pretty sure nothing was done on purpose, yet if they have checked the unit as they declared in the ad, they would have known that they are sending me a 110v unit and not a 220v unit as advertised... needless to say I was disappointed.... Second experience; I went shopping online three nights ago and I saw a pair of beautiful first generation Gallo loudspeakers, I immediately decided to purchase them without any argument over price or anything else... I moved them do the shopping carts and I went to check out... during the checkout my PayPal account was charged for the amount of the loudspeakers but not for the amount of shipping... much later the following day I've noticed an email, the email was from TMR automatic response saying the transaction was not complete and that I should press the link to complete the transaction... I did so immediately and found out that they are trying to recharge me for the entire deal including local sales tax and shipping ... since I wasn't sure what to do because a I already paid for the speakers and I wasn't sure why the sales tax... I tried reaching out to them over the weekend but there was no response because they don't work on the weekend and that in itself is not okay; if TMR runs multiple ads on multiple venues 24/7 365 days a year they should really have someone for emergencies like this to respond to, even over the weekend!!! come Monday morning I wanted to resolve the issue and complete the purchase but to my surprise they have already sold the pair of speakers to someone else claiming they advertised on several venues and therefore they double sold it, or something like that. They did Apologize but that does not make me any happier, I think that once I've clicked that button purchasing The Gallos, they should have been mine and any issues could be straightened Monday. If someone was on duty during the weekends for issues exactly like this , it would be resolved and the speakers eould be mine. So as I said I'm not very happy with the way they've conducted this business ,I'm very disappointed that I didn't get the speakers although I followed all the rules and regulation to make them mine. Now that you know my story you can post your opinion and don't get me wrong : I'm not looking for everyone to take my side, on the contrary, maybe I'm on the wrong side of things and maybe my expectations we're too high and therefore my disappointment is not in place... thanks for reading |
I have had excellent results with TMR. I bought a Conrad Johnson MF2550 from them in 2017. It arrived in 3 days, looked brand new and the transaction was flawless. I bought a Marantz SA8005 SACD player and after 2 weeks returned it for a full refund. Refund was issued same day they received the unit back from me. The last time was in 2019 when I traded in my Mac MC152 power amp which I had bought from AC for $2500.00. They gave me $3000.00 in trade towards a Mac MC302 amp. My out of pocket cost was $1500.00 plus shipping. It also looked brand new. The only 2 places I buy online for used equipment is TMR and AC. |
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I just completed a transaction with TMR, selling them my Aurender N100H that I owned less than a year. (I know many have praise for Aurender and its products, but my experience was not good at all: Flakey software, rocky updates, a closed system with indifferent, ineffective support - I found the product to be nothing but a nuisance.) Because my opinion of Aurender was so freakin’ low, I couldn’t sell it in good conscience here or on the other site I frequent, even though it wasn’t "defective" and was in like-new condition. TMR responded to my initial email inquiry promptly and its offer was about what I expected. They were nice enough to hold the price while I waited for my replacement streamer to be delivered - I got a Bryston BDP-3 and think it’s fantastic - and that took about a month. TMR paid for shipping and confirmed its receipt and condition promptly. Payment by check was virtually immediate. I don’t replace equipment often but I wouldn’t hesitate to do business with TMR again. |
