I spoke with his arresting officer in NJ and his wages and everything else get garnished by the court. Jarrett- I hate to say it but the fact that the guy has an "arresting officer" says it all. I hope for your sake that he didn't send you a damaged amp in a damaged box and try to put UPS on the hook. |
04-03-15: Zd542
I just figured them taking possession of the item was a prerequisite for any type of claim to be paid to you. Taking possession of the item is a prerequisite for any claim. However, the claim has nothing to do with the buyer. The claim is not paid to you, the buyer. The claim is paid to the seller, the person that bought the insurance. Crossing your fingers for the claim payout is only the seller's nightmare. The buyer had nothing to due with improper packing or shipping damage. |
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Don't know that FedEx is wonderful, Ebm, but I've never had an issue with them.
I had UPS damage an amp, and the claim went down a black hole.
As Grannyring notes, a dock to dock shipper like Pilot or BAX may be the way for larger items -- I did this once with a #300 pair of speakers and it worked great, for surprisingly cheap.
So while the samples are small, my experience convinces me to live without UPS in my audio life.
JOhn |
Yes, often times less expensive than ups or fedex. I hope folks are reading this and benefit from what is being said here regarding the use of trucking companies instead of FedEx etc.... |
This ups story goes back a few years but I sold through eBay a beautiful pair of Focal Electras to a guy in Maine. He refused the shipment because of damage to the boxes (original factory). I was sitting in my living room and heard this loud thump outside of the garage and saw one of the boxes laying on its side with the ups driver wheeling the other from the truck. They were so badly damaged that only a portion of the cardboard and no internal packing remained on one. The corner of the other was crushed so badly that one of the drivers was bent. One of the woofers was completely smashed in and it's frame was even bent, etc, etc, etc. Ups inspected them and verified that, indeed, a claim was warranted but, because it was considered a "freight" shipment I was entitled to only half of the declared value and I wasn't even allowed to keep what remained of the speakers or any of the un damaged parts. They were impossible to deal with and the process took over 2 months to resolve. They also destroyed an underwater camera housing about a year later and claimed that it was damaged before packaging. They finally paid but only after another battle. I will no longer use them myself and request those from whom I'm buying not to use them. |
When I sold my TRL Samsons, I use YRC Freight. Both amps ship in one wooden crate. I arranged pickup from my home and the price was very reasonable.
I got quotes from Pilot, FedEx Freight, Craters & Freighters ... and YRC had the best package deal. Excellent service, online tracking and arrived on time. Will definitely use them again if necessary. |
Actually, I do think that the seller sent me a working amplifier. Before I bought the amp I contacted Sunil at Care Audio, where the amp was originally bought and asked about the seller:
"I cannot tell you what to do but Steve has come to my place a couple of times and I have gone to his place once."
Also, the damage to the amp is indicative of a long drop onto one corner of the box, which given it's 60 pound weight, would not be something done by the owner, just the shipper.
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Still no UPS inspection so I called them. They told me there will be no more inspections, they are finished.
So, now I need to wait out all of my consumer complaints and small claims cases. May just have to write this off. I also recommend you stay away from Care Audio in NJ as I contacted them before I bought the amp and they vouched for the seller then and still feel he is a "stand up guy." |
"So, now I need to wait out all of my consumer complaints and small claims cases. May just have to write this off. I also recommend you stay away from Care Audio in NJ as I contacted them before I bought the amp and they vouched for the seller then and still feel he is a "stand up guy."
Jarrett (System | Threads | Answers | This Thread)"
I don't mean to repeat the same thing over again, but if you take UPS to small claims court, and do it the right way, I think you'll have at least 80% to win the case and your money back. Not only that, I think its very likely that UPS will settle with you out of court, before it even goes to trial. You have a very good case.
"04-15-15: Jarrett
Still no UPS inspection so I called them. They told me there will be no more inspections, they are finished."
Since you can't seem to make any progress with them, there's one more thing you can try, and it has a good chance of working. Call UPS again and don't act reasonable. (I'm not suggesting you yell at them and use profanity, or anything similar.). Just have the attitude that your getting your money back and that's all there is to it. Make it clear to them, that in no uncertain terms, that you are going to take them to small claims court if the issue is not resolved immediately. Also tell them that you're going to use a local court and they will have to send someone out to you if they want to defend themselves. They already know this. But whatÂ’s important is they now know that you are aware of how all this works. They'll settle. |
Time to kick ass and take names!! |
I also recommend you stay away from Care Audio in NJ as I contacted them before I bought the amp and they vouched for the seller then and still feel he is a "stand up guy." Well, is it possible he was a standup guy dealing with Care Audio? I don't understand how you can slam Care Audio for your problems? |
Jarrett: Zd542 hit the nail on the head when he said "its very likely that UPS will settle with you out of court". If you take UPS to small claims court, UPS will be forced to decide what will cost them less... pay you off... or have one of their employees step in front of a Judge and flunk the red face test when the Judge asks UPS to explain why they're alleging their under no obligation to transport the package safely. |
Care Audio knew of his background when I spoke with them. They knew he was selling off equipment to pay legal bills but never said anything.
Still no resolution to this. It is supposedly going to be repaired and returned to me but nothing yet. |
Now lets tell good UPS stories . |
If you want your money, you're going to have to take it back yourself. No ones going to hand it to you. At this point, you have enough info to do just that, but you have to act on it. Its your choice to make. |
Ebm, This UPS story isn't actually as bad as it seems, because next nooz you will hear that it'll become part of NSA or NDAA |
Well the amp finally got repaired by Bob Backert at RHB Sound Design (great guys to work with) and UPS paid for it. The UPS store in Lanoka, NJ helped a lot getting this done with UPS' insurance carrier.
Bob Backert knows UPS shipping well, he packed the Allnic double box into a huge box that had 4" of peanuts all around it. |
Congrats! Bob Backert is one of the best in the industry!
Enjoy! |
The funny part of this whole saga was the amp was not really damaged at all. The 300b tubes were shot and some scews were loose but that was about all. |
