Another UPS Horror Story


I bought an Allnic T1500 amp here earlier this month. It was shipped in the original packaging by a UPS store from NJ to Seattle, fully insured. It arrived with a hole in the bottom corner and substantial damage to the amp (subchassis bent). I contacted the seller who refused my refund request and I processed a UPS claim.

UPS picked it up and did an inspection at their customer service center. They found no damage to the box (I have photos of the 6" hole in the bottom), did not look inside and have now sent it back to the NJ. Once again the seller has refused to refund my payment claiming he doesn't have the money to refund.

At this point the shipper will have my original payment plus the damaged unit, which might be repairable. Can a UPS claim be appealed? Can a UPS Store be sued in small claims?

I know I should never have given this back to UPS for "inspection". My best hope is that once it gets back to NJ they will ship it to the Allnic recommended repair shop in Pennsylvania and it can be fixed.
jarrett

Showing 4 responses by swampwalker

it's not the throw and catch you have to worry about, it's the 6' fall from the high speed conveyor onto the concrete floor of the sorting center. Onc3 you realize that is the major risk, you can pack accordingly. IOW, after packing, the item should be able to survive a 6' straight drop onto concrete, hitting on a corner. Also make sure that the item cannot shift AT ALL inside the box. Last time I sent a high value item by UPS, insured for $3K, they shook it like a maraca (I knew that the cable could not be damaged) and when they heard it shift the tiniest bit, they opened it and added more padding. Also remember that the insurance is mostly good only when they lose something, which is not very often. Otherwise, they will fight like the dickens to avoid payment. In that regard, the post office is MUCH better.

And there is no doubt that it is the seller's responsibility to pack it safely and make sure it arrives undamaged.
Jarrett- Your post is a little ambiguous, so pardon me if you know this. You may need to file small claims against UPS Store, which is an independent business, and UPS itself.
I spoke with his arresting officer in NJ and his wages and everything else get garnished by the court.
Jarrett- I hate to say it but the fact that the guy has an "arresting officer" says it all. I hope for your sake that he didn't send you a damaged amp in a damaged box and try to put UPS on the hook.