2. misc-audio
  3. 186370-5879

Probable PayPal Claim

 

I posted this question on someone else’s ongoing thread where PayPal was in question. So I’m starting my own thread here in hopes of getting someone in the know to answer.

Fortunately I have not had a PayPal problem up until maybe now. I just purchased a DAC on USAM . Paid using PayPal (not f&f) so I’d have protection in case I needed it. Well it looks like I may. DAC arrived and all functions do not work, as advertised. It was properly packed same as it came from the factory and box was perfect so very unlikely it could be blamed as shipping damage. It was listed 10/10 and the seller through presale emails reconfirmed everything worked properly. I’ve demanded he take the unit back and give me a full refund. It’s been several days and now the seller is saying he’s waiting to get authorization to send it back to the manufacturer for warranty repairs, which is not my problem, before he refunds my money. I’ve run out of patience and considering filing a PayPal claim. If I file a claim, and can substantiate it, which I can, does anyone know if PayPal will refund my money or at least freeze the funds until we reach a resolution?

128x128marco1
marco1's avatar
marco1 OP
496 posts
 

Well the DAC is on its way back to the manufacturer for warranty repairs.  Received the RMA as promised.  Now I’ll have to wait to see if the seller refunds my money as soon as the DAC arrives, as promised, or I’m dealing with a real scumbag.  

inna
7,135 posts
 

marco1, I am sorry to hear this. 

I only once had to file claim with paypal but it was not about audio purchase.  In that case the seller just didn't send me anything. It was a few years ago, though, and there was no problem with paypal refunding the money after, I think, three weeks or so.

Never heard of Stripe.

fynnegan
93 posts
 

Smells like chifi to me. 

jeffrey125
282 posts
 

I have only ever had to file a claim once against a seller and the process was quick and painless. PayPal has an accrual account for just these types of issues, under a certain threshold. If the seller has moved the funds and is issued a chargeback and do not fund it they will be banished and PayPal can take legal action. 

coltrane1's avatar
coltrane1
684 posts
 

I always purchased through PayPal with AMEX. If I ever had an issue I filed it with AMEX. AMEX will then file a charge back with PayPal.
 

PayPal and their claims department is completely unreliable. Occasionally they rule on your behalf, occasionally they don’t. See my point? If you pay with AMEX they instantly credit your card and you then return it. I’m not fooling around with someone who doesn’t want to take responsibility for selling bad goods. AMEX, don’t leave home without it. 

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