Yamaha Amplifier Warranty Issues

Large retailers will many times just replace the defective item.  Case in point, on January 8,2023 I had a new Sony 55 inch OLED tv delivered by Best Buy to the tune of $1600.00.   4 weeks later, around February 4th, the TV started giving us problems, shutting off while watching TV & distorted sound.  Unplugging the TV and plugging it back in solved the problem temporarily.    
 

A trip back to Best Buy resulted and I spoke with the store manager who was a young late 20 something woman who was obviously having a bad day.  She curtly told me they couldn’t exchange the TV as it was out of their 14 day return policy.  Frustrated, I spoke to the salesman who sold me the TV.  
 

Right away he realized it was an intermittent problem and that most likely the Service Dept. Would not be able to repair in a timely manner.   The salesman authorized a new TV to be delivered on the following day with pick up of the defective one at no charge to me.  I never had to raise my voice and I am now completely satisfied.  $1600.00 is a lot to pay for a 55 inch TV and the salesman realized it.   After the transaction, I slipped the salesman a $30.00 cash tip for going the extra mile for me😇

What a shame, caps and resistors are cheap and usially easy to replace.

The warranty on your Yamaha integrated amp is two years.  It is unrealistic to expect Yamaha or the dealer to replace your amp with a new model due to supply chain issues due to parts availability  A refurbished amp to replace yours is very reasonable in my opinion.  I would jump on that offer.

Long lead times for repairs and repair parts are the reality now.  A friend of mine had an issue with his 10 year old Rotel power amp.  The local dealer could not get a replacement circuit board.  He took his amp to a reputable electronics repair shop.  The repair shop can fix the amp, but their lead time is 8 to 10 weeks.  I own a high end fly rod and broke it under warranty.  The repair shop for that company is swamped and their lead time for the repair is at least 12 weeks.

The reality is that if you own an expensive piece of gear, you need to have a back up or buy another one if you can't live without it.

+1 @flyfish77 

I finally heard from Yamaha......... They cannot find a refurbished unit to replace mine. So I'll have to wait till either the parts arrive in 10-12 weeks or if Yamaha finds a refurbished unit, whichever is first. It really sucks!