Large retailers will many times just replace the defective item. Case in point, on January 8,2023 I had a new Sony 55 inch OLED tv delivered by Best Buy to the tune of $1600.00. 4 weeks later, around February 4th, the TV started giving us problems, shutting off while watching TV & distorted sound. Unplugging the TV and plugging it back in solved the problem temporarily.
A trip back to Best Buy resulted and I spoke with the store manager who was a young late 20 something woman who was obviously having a bad day. She curtly told me they couldn’t exchange the TV as it was out of their 14 day return policy. Frustrated, I spoke to the salesman who sold me the TV.
Right away he realized it was an intermittent problem and that most likely the Service Dept. Would not be able to repair in a timely manner. The salesman authorized a new TV to be delivered on the following day with pick up of the defective one at no charge to me. I never had to raise my voice and I am now completely satisfied. $1600.00 is a lot to pay for a 55 inch TV and the salesman realized it. After the transaction, I slipped the salesman a $30.00 cash tip for going the extra mile for me😇