Yamaha Amplifier Warranty Issues

I finally heard from Yamaha......... They cannot find a refurbished unit to replace mine. So I'll have to wait till either the parts arrive in 10-12 weeks or if Yamaha finds a refurbished unit, whichever is first. It really sucks!

The dealer cannot do anything as the unit is almost 2 years old,

The service center can repair it with outside of Yamaha parts and can charge me $350 for parts and labour with his 60 days warranty. I'm trying for Yamaha to pay for this 

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My amp is two months shy of the two year warranty period,  The latest is that Yamaha is now working on trying to replace the unit with a refurbished one. Does anyone have any experience with refurshbed units?

Btw I had a Bose Lifestyle system and their customer service was outstanding. Even after 10 years they gave me a 50% discount on a new unit.

My unit had power supply issues and 16 capacitors ans resistors need to be replaced but Yamaha does not replace individual pieces but will change the board. Model A-S2100 was discontinued in 2020 and  Yamaha doe'nt have any in stock although dealers still stock this model. Yamaha does'nt want to replace with a later model.

This talk with customer service of replacing with a refurbushed unit is tentative at this stage and I;ll know more this week. This reluctant talk/tentative offer is after changing the Yamaha rep and my 12th or 15th call/email.

There are a few things a good dealer could do for you in this circumstance. He could offer you a loaner, for example. He could offer a replacement unit at his cost with a credit applied for the Yamaha as trade after it is repaired.

They don't have loaners in amplifiers. He can only offer a trade in

Regarding the dealer , he will only offer a trade in and that price is unattractive.

The latest update...... Yamaha won't pay for outside parts and even labor. I debated in my mind about the quality of the parts from Yamaha vs outside and having no knowledge about electronics (even though they are only capacitors and resistors) have decided to go for Yamaha parts and simply wait for them. I have experience with auto parts i.e. dealer vs after market and know that genuine dealer parts are superior and longer lasting and am assuming that this would be true for electronics too. Waitng 10-12 weeks for Yamaha parts will be painful but I hope that I've taken the correct decision in the longer run.