2. misc-audio
  3. 182160-166623

Qobuz hell

Ending a subscription with qobuz turned out to be hell. I did it two weeks ago only to find out that my account is still active and I am still being charged. I contacted qobuz yesterday and the first response was from a bot saying at 9AM they will be back online tomorrow. Which is actually today, so when I got online to figure out what happened, I received the rudest, most useless responses and then ending the chat by the agent. So as of now, I am unable to cancel my subscription - I don't want to use it, pay for it etc. I found it mediocre anyway.

 

I have no doubt I will spend many hours trying to cancel it in the coming days and get horrible treatment.

grislybutter
philosurfer
23 posts
 

@grislybutter

Re: the chat window, I’ve used it before - you just have to wait. The times I’ve used it, they got back to me within one business day. They're in France, so you have to keep the time zones in mind.

grislybutter OP
2,305 posts
 

@philosurfer 

the chat is not supposed to work like that. You don't chat with some and get back to them in one business day. That's what email is for

alynn
25 posts
 

Call the card company and tell them the story.  They can stop payment. I use "Discover" and they are great to work with.

jl1ny's avatar
jl1ny
396 posts
 

Personally I find Qobuz superior Tidal, Apple and Amazon. Never a problem with the service and it integrates quite well with Aurender. 

krell_fan1's avatar
krell_fan1
94 posts
 

I happen to LOVE Qobuz and sorry your experience is not a good one.  I DO agree their customer service sucks, as for the FINANCIAL issue there is an easy fix. File a dispute with your credit card company and let them handle it for you. That’s when QOBUZ will have no choice but address your issue. 

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