I happen to LOVE Qobuz and sorry your experience is not a good one. I DO agree their customer service sucks, as for the FINANCIAL issue there is an easy fix. File a dispute with your credit card company and let them handle it for you. That’s when QOBUZ will have no choice but address your issue.
Qobuz hell
Ending a subscription with qobuz turned out to be hell. I did it two weeks ago only to find out that my account is still active and I am still being charged. I contacted qobuz yesterday and the first response was from a bot saying at 9AM they will be back online tomorrow. Which is actually today, so when I got online to figure out what happened, I received the rudest, most useless responses and then ending the chat by the agent. So as of now, I am unable to cancel my subscription - I don't want to use it, pay for it etc. I found it mediocre anyway.
I have no doubt I will spend many hours trying to cancel it in the coming days and get horrible treatment.