Qobuz hell

@fuzztone that's my next step, I will call the credit card company

@nonoise so two weeks ago, I did just that. And it did say it was to expire by 01/16. - I wouldn't be charged. But they say now that there is no record of it!

@lalitk 

I did not, and still don't. I should have checked, but every service is different

@ltmandella I was 13 days away from the renewal date. Which is why it's so annoying.

@baylinor 

$12

but you are right, lot of typing for not so much $.

and I am right too, expecting something to cancel when I cancel it and not continue to charge me. And if you read it, my MAIN issue is customer service. 

yeah, I was never impressed by the Qobuz superior quality. 

@aniwolfe the search is simply terrible. Trying to find a song from an artist is impossible (possible with a lot of MY work). Recommendations are lame. It would error out during playback one out of 5 times, dropping the connection on my 100+ Megabit connection. Selection for some bands I like were very poor/0. (70s, 80s. not obscure, but "one-hit" kind)

The stuff that works would work on any streaming service, nothing to get excited about. 

Still, I would have kept it if the playback would been pleasant but it just wasn't.

@tomcy6 I did cancel it "successfully" from the menu but when I open it again it still says my subscription is active. It should not have gone to the next month. And Qobuz customer support is terrible

right. And it’s really not money "back" - I contacted them 7 hours after my plan should not have existed. I deleted the app the day before, so there was no loss on their part. It’s the customer service that turned out to be a giant humiliating pain

@lalitk 

how do you contact them, via email or chat?

so their operating hours is from 10AM GMT to 5PM GMT. That's it. 7 hours. They don't respond outside that. Which, on the West Coast is absolutely useless. 

Amazing. I thought I have seen the worst customer service.

thanks @lalitk 

@bobbyloans

"This is a fairly lame forum topic "

and everyone else.

I am happy for everyone who enjoys qobuz.

For me, connection dropping is a show-stopper. Which happened all the time.

Now about customer service:

They did not honor my request to cancel it from 01/16 (the request that was supposed to happen when it said it did 2 weeks ago). They cancelled it now, so it would be live until 02/16, Except that I can no longer log in.

SO THEY CONTINUE TO CHARGE ME WHILE THEY DELETED MY ACCOUNT.

They are either incompetent or scumbags. Just one story, one view. It’s one of the worst customer services that I experienced. I also emailed them 24 hours ago at the support address, no response.

Since now I get all the errors on the web site in French, I assume (and I looked it up) they are located in France. It is also a window into communication and customer service outside the US. E.g. in my old country, there is pretty much 0 customer service, vendor is the king 

@philosurfer 

that link - the chat is DEAD. No one responds to it. I also tried the email address, nothing. 

The last time I had something like this was with Brussel Airlines that had their call center in Suva, Fiji, with 0 competence. But at least they responded. Seems like their idea of customer service is a chat window, where you can type things. How original and frugal.

@philosurfer 

the chat is not supposed to work like that. You don't chat with some and get back to them in one business day. That's what email is for

@mirolab 

I will definitely check out Tidal. In all honesty, Qobuz could be decent, if it weren't for the connection drops and the lame search. It's hard to believe they couldn't write decent queries that would literally take a day or two.

"Cancelling any subscription on the web is a pain"

sometimes I have to call customer support and ask where can I cancel and they direct me to my settings, change my profile then go to some feedback page, login again, find the uncontinue link, set it to suspend unti 2099 and then confirm it via email too :)

@mirolab

I spent a week trying to get in touch with them. They responded to the chat twice. basically blowing me off. Then I opened a case with my cc company and was done. They should not have a license to operate such scams.