Qobuz hell

Interesting how different experiences are for each person, and shows once again one size doesn’t fit all. I’ve had subscriptions to Apple Music, Spotify, Tidal and Qobuz, I’ve still got Qobuz and Spotify, the others have gone. Tidal in the UK costs £25 a month, that is ridiculous compared to other platforms, not only that I’m dubious about MQA and don’t like to feel cheated. The library for my tastes, which is extremely varied, was very poor on Tidal, all of that meant I got rid. Qobuz catalogue surprises me more each day, I rarely ever don’t find something I’m looking for which includes some random music from far-flung countries. The app does need work, but I have written to support with suggestions and always get a quick reply and even a suggestion actioned (maybe they were already going to do it but it happened soon after my message). The app does need work, but it’s close to being as good as you’d hope. 
One thing I always wonder is when people say the suggestions are weak, I’ve never found any app to reliably suggest music. On all of them, including Spotify, I have to search through to find the ones I like, this takes time and I think it’s this time people don’t want to put in. Personally I enjoy that search, the gems you find are more rewarding. 
I keep Spotify around simply for podcasts and to easily send music to friends as they all have Spotify and don’t listen or care about Hi-Res. The two packages cost me £23 per month, that’s less than a Tidal subscription, for a better catalogue of ahi-Res and good customer support. I think I have to agree that for one months error this seems like a huge overreaction and possibly is the reason your customer support agent wasn’t pleasant, perhaps your approach matched this reaction here. 
I’d take a moment, put this into perspective, then try with them again.

Cancelling Qobux is straightforward - go to the Qi=obuz website for your country. Click on your username top-right, select my account and you will get options to Change Plan, Update Your Payment Method and Cancel - the latter is even in red text.

The only downside is that, as others have said, your subscription will continue to the end of your payment month if you pay monthly or the end of your payment year if you pay annually (i.e. no refunds on subscriptions that you committed to).

As for searching sometimes Qobuz can be a bit clunky, but then so can Tidal and Deezer (I have had both), but certainly not so much as Amax=zon Music (which I have also had). Spotify seems to be the only one that gets that right.

The only dropouts I have ever had were when trying to play 192kHz material in the car when lost mobile (cell) signal. This is, of course, purely a function of the signal that you supply to Qobuz!

Quality - on my system the sound quality is excellent (Moon MIND 2 into a Moon 650D CDAC/CD Transport, Moon 700i and Sonus Faber Concertos, all cables are Nordost), certainly up there with CD replay for 44kHz material and for higher resolution material there seems to be that extra bit of magic. In the car, I would struggle to tell the difference from any other service.

I found Qobuz much improved from all points of view including sound quality over both Tidal (especially the lack of French R&B suggestions), Deezer and as for Amazon ;-(

Really don't know why a few posters here want to leave Qobuz, for me it's the best quality streaming service and works well. 

Why?

I also dropped Qobuz. Had nothing to do with SQ, so my streamer selection is irrelevant. The UI was far worse than Tidal and Spotify, so I’ve stuck with those. Finding a selection, an album, a good playlist, etc is a big part of the experience and I‘m very happy with Tidal Hifi (no MQA) for SQ. Thankfully I had no issue cancelling Qobuz.

I also had problem canceling Qobuz, and did it with a call to my credit card company.  
  Qobuz was reasonably stable with my streamers at home but was terrible on the move, whether I was walking or driving, with both Apple and Android mobile devices