Interesting how different experiences are for each person, and shows once again one size doesn’t fit all. I’ve had subscriptions to Apple Music, Spotify, Tidal and Qobuz, I’ve still got Qobuz and Spotify, the others have gone. Tidal in the UK costs £25 a month, that is ridiculous compared to other platforms, not only that I’m dubious about MQA and don’t like to feel cheated. The library for my tastes, which is extremely varied, was very poor on Tidal, all of that meant I got rid. Qobuz catalogue surprises me more each day, I rarely ever don’t find something I’m looking for which includes some random music from far-flung countries. The app does need work, but I have written to support with suggestions and always get a quick reply and even a suggestion actioned (maybe they were already going to do it but it happened soon after my message). The app does need work, but it’s close to being as good as you’d hope.
One thing I always wonder is when people say the suggestions are weak, I’ve never found any app to reliably suggest music. On all of them, including Spotify, I have to search through to find the ones I like, this takes time and I think it’s this time people don’t want to put in. Personally I enjoy that search, the gems you find are more rewarding.
I keep Spotify around simply for podcasts and to easily send music to friends as they all have Spotify and don’t listen or care about Hi-Res. The two packages cost me £23 per month, that’s less than a Tidal subscription, for a better catalogue of ahi-Res and good customer support. I think I have to agree that for one months error this seems like a huge overreaction and possibly is the reason your customer support agent wasn’t pleasant, perhaps your approach matched this reaction here.
I’d take a moment, put this into perspective, then try with them again.
Qobuz hell
Ending a subscription with qobuz turned out to be hell. I did it two weeks ago only to find out that my account is still active and I am still being charged. I contacted qobuz yesterday and the first response was from a bot saying at 9AM they will be back online tomorrow. Which is actually today, so when I got online to figure out what happened, I received the rudest, most useless responses and then ending the chat by the agent. So as of now, I am unable to cancel my subscription - I don't want to use it, pay for it etc. I found it mediocre anyway.
I have no doubt I will spend many hours trying to cancel it in the coming days and get horrible treatment.