Qobuz hell


Ending a subscription with qobuz turned out to be hell. I did it two weeks ago only to find out that my account is still active and I am still being charged. I contacted qobuz yesterday and the first response was from a bot saying at 9AM they will be back online tomorrow. Which is actually today, so when I got online to figure out what happened, I received the rudest, most useless responses and then ending the chat by the agent. So as of now, I am unable to cancel my subscription - I don't want to use it, pay for it etc. I found it mediocre anyway.

 

I have no doubt I will spend many hours trying to cancel it in the coming days and get horrible treatment.

grislybutter

Showing 1 response by chocaholic

I also dropped Qobuz. Had nothing to do with SQ, so my streamer selection is irrelevant. The UI was far worse than Tidal and Spotify, so I’ve stuck with those. Finding a selection, an album, a good playlist, etc is a big part of the experience and I‘m very happy with Tidal Hifi (no MQA) for SQ. Thankfully I had no issue cancelling Qobuz.