VTL repair success


Earlier this year I browsed many Audiogon posts related to CS issues on older VTL gear as I searched for a place to look at my Compact 80 monoblocks.  One amp had developed a hum at idle.  Annoying but still listenable.  I did try to contact VTL directly via webpage and fully disclosed I am the second owner of these approx. 30 y/o amps.  While I was not ignored, I did not get any suggestions on where I might take them in my general area (Kentucky).  The shop that last re-tubed my amps had closed (retirement) and I could not find anyone else locally.  Anyway, via www I finally found a shop in Nashville (British Audio) that works on home tube audio.  Very busy shop and it took several weeks, but they diagnosed and replaced two filter capacitors, solving the hum.  Very reasonable.  Mentioning this in case anyone in the Southeast U.S. has a similar need.
dfbrent
Definitely not a fan of VTL service, and if I needed service I would try to find another source. And I would never buy from them again, because of that.
Hold your praise for them..... you have not sent said used unit in for service.   They do not like servicing second hand gear... Trust me on that one.... something as expensive as the Sigfried will cost $$$ if you need service.   They will extort every penny they can from you.  Caveat Emptor.
Actually my impressions of VTL service have changed quite a bit. I emailed VTL just the other day regarding an used Siegfried Mk1 amplifier. Bea got right back to me asked a few questions and followed up again promptly. People change and so do business practices. When all is said and done it sounds like they more customer oriented than before.
Sound quality is only one thing to consider when buying high end gear customer service is as important. Have heard how horrible VTL's service was so never have I ever considered them. Glad the OP got his repaired.
VTL has the worst customer service known to man. And not only that Bea is a real b$&ch to deal with. I’ve owned a couple of VTL amps in the past but won’t make that mistake again.
Yeah I have heard about that but I had no expectations re warranty.  Although I have the original boxes I never had paperwork.  Got biasing info from VTL website and took it with me.  I was delighted the shop would take it on without schematics etc.
You mean VTL didn’t cover you under their “lifetime warranty “ ?   
Of course they didn’t but at one time VTL gear had a transferable warranty.   I followed their instructions on transfer and was rudely dismissed when the time came for service.  
Glad you got it taken care of locally 
Thank you for the info, as you found VTL is not the easiest to deal with on your older gear even if you had purchased it new, much less buying in the used market. Really great amps though. Enjoy the music