Upscale Audio is up front with customers

I've purchased several items from them. I have to say, though, getting them to take a VPI TT purchased from them in trade for a new Rega was anything but straight forward. First they flat out refused (!) then eventually I got them to take it. 

They have some good incentives such as discounts for repeat customers. I also found discussions with reps helpful, and certainly not pushy. 

I bought a used Primaluna in 2007, had questions, needed some help. Kevin was great.  Bought a number of tubes from him later on.

I've never purchased from them (yet - I would like to try my hand at rolling tubes for my preamp) but I've had the opportunity to meet Kevin and he seems genuine and very easy to talk to. The industry needs more like him.

I've only had good purchase experiences and interactions with them. Recently purchased Western Electric 300B at a great price, one failed in early hours, they were very helpful and prompt in securing replacement.

I've purchased from uncle Kevy and so have a few friends of my own. He's been in it for the long game for a long time and knows you're not going to pull the wool over on anyone and they simply want to sell people good products.  Whether you like them or not, he knows his business and how to work with customers if you are serious about buying something for a new system, or upgrading your system. 

It's worth doing a little research online about something before you call, and if you start telling him about this person said "this or that", he's the type of person who will tell you to go buy from them instead if that's better for you. Simply put, you either take his recommendations or you don't. He's been around a good long time.    

I too have purchased from them, and I consider them to be on my short list when looing to make changes to my audio system.

I've made a few major purchases from them, and have always been very pleased with their service...