Upscale Audio is up front with customers

I have not bought from Upscale before but have enjoyed their videos. The approach Kevin Deal is taking with his customers is really up front and honest. A good model for how to communicate in audio, and in general.

https://www.youtube.com/watch?v=wV0oswlwx2M&ab_channel=UpscaleAudioHighFidelity

hilde4503-20-2025 12:04pm

Showing 2 responses by oberoniaomnia

oberoniaomnia Details Discussions Posts This discussion Message User 150 posts 03-21-2025 at 01:59pm Copy Comment URL Report Comment Edit Delete @thecarpathian It takes one to recognize one! I currently write the global monograph on the genus, should be out in 2027 through AOS.. See you Annapolis in a couple of weeks?
oberoniaomnia Details Discussions Posts This discussion Message User 150 posts 03-20-2025 at 04:07pm Copy Comment URL Report Comment Edit Delete I've purchased several items from them. I have to say, though, getting them to take a VPI TT purchased from them in trade for a new Rega was anything but straight forward. First they flat out refused (!) then eventually I got them to take it. They have some good incentives such as discounts for repeat customers. I also found discussions with reps helpful, and certainly not pushy.

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