UPS Driver Literally Drops Package with New Hana Umami Red


I just purchased a Hana Umami Red and it arrived yesterday. I looked back at my ring doorbell video footage and saw that the UPS driver literally dropped the package from about waist high onto my porch. Here is a link to the shared video: https://ring.com/share/b8d92b2f-f777-4366-8cca-18459bc6bfac

It was packaged well from the distributor and everything looks fine (I opened the box before realizing this happened). I haven’t installed yet, but I’m pretty upset by this and not sure I want to install it. The rational side of me is saying these packages see much worse during transit, but I’m worried about the possible damage or latent damage this careless act may have caused. How robust are phono cartridges and how susceptible to shipping damage?  Looking for some opinions please.

 

cbl117

The excellent packing will protect the cartridge and the minuscule mass of the tiny coil wire will not be effected at all. Chances are, it saw a lot worse in it's journey from factory to you.

@lalitk Copy.  I've reached out to my dealer too.  I wanted to get some opinions here as well.  I appreciate everyone's replies.  It is definitely helping to set my mind at ease.

@cbl117 

I wouldn’t worry about coil wire. For your piece of mind, share your concerns with your dealer and follow his advice. Should you find anything wrong with cart post installation, you have your dealer support and manufacture warranty for free replacement. 

I would not be alarmed at all. Any cartridge packaging I’ve ever seen should be able to handle that no problem, especially after packed for shipping with outer box. What kills cartridges dead is having a cleaning lady lol.

The coil wires look very delicate, but again it should take much more shock than this to sever them or disrupt the suspension.

@lalitk Took a 20X loupe and visually inspected. Stylus still on the end of the cantilever, and cantilever still straight and attached. My main worry is the coil wire breaking, but the wire is extremely low mass so not a lot of force acting upon it, right?

What @lewm said. There is nothing to be alarmed unless you found stylus or any other internal parts were dislodged from the main body.

@lewm It shipped with the Umami red retail packaging, which surrounds the cartridge with foam in a rectangular wooden box.  Then that retail box was wrapped with 3-4" of bubble wrap in a uline 8"x6"x4" box.  The packing material was tight.

 Cartridges are fixed in place inside a larger usually rectangular container. Then too for shipping your cartridge was certainly double boxed. Did you ever see one of those videos where they’ve strapped delicate teacup into the bottom of a garbage pail or the like, and then thrown the container down a flight of stairs? There was no danger.

If you don't package an item expecting it to be dropped, then YOU have failed.  Seller passed.

Jerry