UPS Driver Literally Drops Package with New Hana Umami Red


I just purchased a Hana Umami Red and it arrived yesterday. I looked back at my ring doorbell video footage and saw that the UPS driver literally dropped the package from about waist high onto my porch. Here is a link to the shared video: https://ring.com/share/b8d92b2f-f777-4366-8cca-18459bc6bfac

It was packaged well from the distributor and everything looks fine (I opened the box before realizing this happened). I haven’t installed yet, but I’m pretty upset by this and not sure I want to install it. The rational side of me is saying these packages see much worse during transit, but I’m worried about the possible damage or latent damage this careless act may have caused. How robust are phono cartridges and how susceptible to shipping damage?  Looking for some opinions please.

 

cbl117

Showing 7 responses by lewm

Mulveling, Re my Quicksilver preamplifier, the problem was that the capacitors I installed were way larger than the original capacitors that were replaced.  Ergo, the upgraded capacitors simply could not fit securely where the originals were installed.  When I did the upgrade, it was for my own benefit and my own use. I then lived with the Q as the main preamplifier in my Beveridge system for a couple of years.  By the time I went to sell it, I had completely forgotten about the precarious way in which I had mounted those caps, which I could never have expected to withstand the rigors of shipping.  This is why I in no way blame the carrier for the fact that one of the two capacitors broke loose at one end.

Every time I see this thread title, I cannot help wondering what damage might have been done of the UPS driver figuratively dropped the box containing the Hana Umami Red, which already sounds like an exotic Asian spice or illicit drug.  Or hypothetically dropped it.

I have a beautiful Quicksilver full function preamplifier that I have sold twice via Audiogon and which came back to me twice, both times because boutique capacitors that I had installed as very effective tweaks, to the benefit of the recipient, broke loose in shipping.  But I viewed these incidents as my fault for not having properly secured the capacitor bodies prior to shipping. I've re-installed the OEM capacitors, but I'm now apprehensive about shipping it again, though I do not blame the carrier. It's such a good sounding unit that I can justify keeping it for back-up, but it should be being used and enjoyed. Other than those incidents, I have never had a problem either sending or receiving audio electronics.

Those UPS,FEDEX, USPS, and Amazon delivery guys work very hard every day, often for much longer than 8 hours to meet a quota.  Give them some credit. This minor incident is being blown way out of proportion in my opinion.

Good luck filing a claim for damages with UPS, especially over an issue such as this one. 

If that porcelain teacup was not damaged during its trip down a flight of stairs whilst strapped in to a barrel or whatever, that cartridge was not even fazed by its 3-4 foot drop inside its confined and padded environment. Let’s imagine what that cartridge went through during its trip from Japan; the UPS guy dropping it on your doorstep was probably its gentlest trauma along the way.

I see that Dill and I are in complete agreement. For that matter, humans survive massively higher stresses when strapped in to support structures that are in turn fixed to the much larger mass of whatever is carrying them.  Like seatbelts.

 Cartridges are fixed in place inside a larger usually rectangular container. Then too for shipping your cartridge was certainly double boxed. Did you ever see one of those videos where they’ve strapped delicate teacup into the bottom of a garbage pail or the like, and then thrown the container down a flight of stairs? There was no danger.