OP - Here’s another thing to consider - although the buyer sent it back without opening a case, he may still be able to open a case of “did not match description.” My guess is that if you don’t refund him, he will open one, whether you send it back or not. Hold on to that cartridge until it’s resolved!
Unscrupulous ebay buyers
Beware if you sell on ebay. I’m probably stating something most already know, but anyhow, I listed a brand new cartridge there which was bought and shipped on time. Buyer receives It, opens it and installs it. He proceeds to play his records. He then messages me that the cartridge has muddy bass and poor channel separation. I advise him to check all alignment parameters, but he insists cartridge is defective, I highly doubt it. I do not accept returns as stated in the listing. He proceeds to pack it up, taking a photo, and states "on the way!"...I again told him that I do not accept returns for a cartridge that is now used...also said that just because you bought something you have never listened to and you are displeased with its sound or performance, does not give him the right to demand I accept a return. I reported him to ebay, as in my opinion he is pulling a fast one. He could very likely have damaged it while installing it. It was brand new pristine condition upon shipping it. I am standing my ground and will not accept a return. If it shows up at my door, too bad. At this point, I can care less if I receive negative feedback, it would be my first. Worse buyer I’ve encountered in 20 years of selling. Man I hate ebay. Honestly, to me it sounds like buyer remorse, not a defective cartridge, plus I am not the manufacturer....he can pound sand.
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The Buyer Protection is the precedent over all sellers wants. The only safeguard for the Seller is a Bank Transfer or Cash on Collection Payment. I only sell using this as the Payment Method, a buyer takes a longer time to come forward but I have never not sold. What I don't do is encourage is the mis-use of the Buyer Protection Scheme that can be put in place. The methods for a certain type of Buyer to create a mis-use seemingly grows daily. I suspect from drawing on known of experiences others have had to endure, that your Cart' sent, is not the one being returned, and the Buyer will be remunerated for their efforts along the way. Ebay has a lot to answer for with this as the too regularly seen outcome of their Protection methods. The Protection Period strangely, covers period that will enable a Holiday or Refurbishment to take place, the method almost works as a Free Hire Period, or Free Parts Donor Model for a Buyer. Only a Bank Transfer or Cash on Collection will protect the seller from such a intention for their goods. | ||||||||
audioguy85, it would behoove to check out eBay's return policy for buyers. Reasons for return include "didn't like it", "changed my mind" and "found a cheaper price" among others. Doesn't matter how many times you say NO RETURNS, they can return it anyway. I have 2000+ transactions and experienced your situation more than once. I have received returns of VG albums where I shipped a near mint one, I now 'mark' my product for identification purposes. eBay doesn't care. There is a way to amend the value of the returned item, you may possibly recoup some of your loss. However, you agree to these terms to be able to sell there. They do expect sellers to be a business, I was told "like Target or Walmart". Stop fighting it, it's a losing cause. I accept their policies for the ability to sell to their world-wide audience. Put on a nice relaxing LP, pour a libation and let it go. That will be the end result anyway. AB | ||||||||
Well, this has come to a close. The buyer opened a case today, and Ebay took very little time to review it. They decided to close the case and issue the buyer a full refund. However, I was not impacted whatsoever, as no money was removed from my account and I got the cartridge back. So, in essence I keep the money and can relist the cartridge, albeit as slightly used. | ||||||||
@dill here is the message from Ebay. Take it as you may, maybe I’m reading into it or assuming, But from the way it reads, I’m not affected. I believe the money comes from their ebay satisfaction guarantee, who knows...
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@tylermunns thank you, i do hope someone got something usefull from all this. You just never know who is buying your stuff, despite him having 100% pos feedback....well so do I! 100% pos since 2004..... | ||||||||
@audioguy85 That message sounds pretty unambiguous to me. Nothing too bad overall except one. This seller took my money and didn’t ship the CD until a week later. The vast majority of sellers ship the next day, but whatever, I’m a fairly forgiving sort. | ||||||||
@tylermunns wow, that's quite the fiasco....I've bought a few discog records, most as described, some not so much...yeah, the wording is a bit odd, but it does say I'm not responsible for any reimbursement to either buyer or eBay. I'll still keep an eye on account. @dill no idea where or how buyer is refunded, all i know is thus far it has not come from me! 😁 | ||||||||
That worked out wonderfully - I had no idea this sort of outcome was even possible with eBay. I wonder if this sort of "intervention" is reserved for cases where buyers exceed a set number of returns - assuming eBay, like many retail stores, has limits in place to dissuade habitual returners. It would be interesting to see if this individual's account has been sanctioned. I just can't imagine this type of resolution is sustainable for eBay. The other possibility, I suppose, it that a different course of action is implemented when the seller refuses to accept the return (as you've done). Still, I'd sure like to know where the refunded money is coming from. Some type of seller reimbursement insurance, perhaps? ;o) Thanks for sharing your experience. I'm glad it all worked out for you in the end. | ||||||||
@tds3371 Thank you. Yes, I was surprised of this outcome myself, and was also unaware of a refund without effecting my account. Any how, I'll have to now relist this cartridge, albeit now slightly used. | ||||||||
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Unbelievably, it has happened again! This time it involves a person (possible Asian, based on name and terrible english). He buys my SUT, brand new, and receives It in timely manner. He hooks it up, plays his cartridge through it. He messages me saying "I bought by mistake". He then complains that the sound level is too low, so it is not compatible with his cartridge. OK...well in the listing heading, it says in bold it is a 1:10 SUT! So, how am I responsible for his so called mistake? He hits "request refund/return button. I specifically, once again, specify in the listing that there are NO Returns! These #%$#n people on Ebay are so entitled, I'm getting sick of it. Once the remaining items are sold, I'm Done!. I caved and offered him a partial refund (he pays return shipping)...so far, he has not responded...unreal! | ||||||||
@dill He refused the $300 partial refund for an item that cost $374. He used the item, SUT, to find out it was too low in volume, not my problem. The full specs were provided. So this entitled individual, despite my no return policy, looks a gift horse in the mouth. He’s lucky I’m being kind and offering him any kind of refund. Ebay has left it up to me, indicating I’m not obligated to accept any return. So, in essence you can do no research, buy something, find out it is not compatible, then return it and blame seller for your ignorance? What the he$# is wrong with people today? | ||||||||
I hate eBay also. I'm actually afraid to sell a bunch of stuff on eBay due to horror stories like this. As a side note, I recently got back into vinyl. I picked up an Ortofon 2M Bronze and when I set it up it didn't sound that great. I heard a properly set up Blue and it sounded great so I figured the Bronze would be better. Initially I went back to the alignment, I think I just couldn't determine the correct overhang. Rather than bothering my dealer , I bought a MoFi Geodisc. Take away here..... it was my set up, the cartridge was perfect. Once I dialed everything in it sounded phenomenal. Glad I stuck to it and wasn't " that guy" who just points the finger of blame to the seller. I sell locally on CL or USAM depending on the component. Never any problems.
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