Unscrupulous ebay buyers


Beware if you sell on ebay. I’m probably stating something most already know, but anyhow, I listed a brand new cartridge there which was bought and shipped on time. Buyer receives It, opens it and installs it. He proceeds to play his records. He then messages me that the cartridge has muddy bass and poor channel separation. I advise him to check all alignment parameters, but he insists cartridge is defective, I highly doubt it. I do not accept returns as stated in the listing. He proceeds to pack it up, taking a photo, and states "on the way!"...I again told him that I do not accept returns for a cartridge that is now used...also said that just because you bought something you have never listened to and you are displeased with its sound or performance, does not give him the right to demand I accept a return. I reported him to ebay, as in my opinion he is pulling a fast one. He could very likely have damaged it while installing it. It was brand new pristine condition upon shipping it. I am standing my ground and will not accept a return. If it shows up at my door, too bad. At this point, I can care less if I receive negative feedback, it would be my first. Worse buyer I’ve encountered in 20 years of selling. Man I hate ebay. Honestly, to me it sounds like buyer remorse, not a defective cartridge, plus I am not the manufacturer....he can pound sand.

audioguy85

Showing 7 responses by dill

Don't do that, you will be out the cartridge & your funds. eBay will side with the buyer and will refund with or without your consent. Now, if it is damaged and it was new, sealed in the package you might have a case.

Did you open it up to see if it the same one you sent him? Take photos as you open the box and of everything you discover also look for damage.

I understand your frustration, however DO NOT send it back to him unless eBay instructs you to do so, they won't. Your account from eBay will be debited the refund amount. You have come across an a**hole buyer, it happens. I would list it here, AudioMart or Audio Asylum Trader as an open box as a next to new cartridge with less than 5 hours. Check the cantilever with a loupe to make sure it is straight and the diamond is intact.

"So, in essence I keep the money"

- Sorry, that is not going to happen, eBay will debit your bank account that is linked to your eBay account. Otherwise, where does the refund money come from?

Well, I have never heard of that before and I wonder where the refund funds came from, hope it all works out for you.

I have sold over 5500 items and purchased hundreds of items since 1999 with only 1 minor problem. eBay has been great for me.

Well eBay says the customer is always right, you know that from the first incident. There are other venues like AudiogoN, AudioMart and AudioAsylum.